Telecom Marketing Representatives

Customer Outreach Specialist

The Customer Outreach Specialist plays a critical role in supporting client growth initiatives by proactively contacting potential customers and introducing them to the client's service offerings. This position requires strong communication skills, persistence in follow-up, and the ability to accurately document customer responses to help guide sales, marketing, and deployment strategies. The role directly contributes to building and maintaining a qualified pipeline of interested properties for future fiber deployment and service adoption.

Core Objectives:

• Increase awareness of clients' fiber services and related offerings among potential customers.
• Convert qualified prospects into interested leads by providing accurate, high-level overviews of the deployment process, service benefits, and options.
• Maintain a thorough and organized property contact database that supports decision-making for client teams.
• Serve as a professional, positive representative of the client while handling objections and customer concerns with empathy and clarity.

Essential Responsibilities:

• Conduct daily outbound calls to potential customers using client-provided lists.
• Adhere strictly to approved call scripts while tailoring responses to customer inquiries and needs.
• Ensure professionalism, clear communication, and courteous behavior in every interaction.

Qualifications:

• Required:
• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Ability to manage large volumes of outbound calls daily.
• Excellent organizational skills and attention to detail.
• Proficiency with basic office software (Excel, Outlook, CRM tools).
• Preferred:
• Prior experience in telemarketing, customer service, or inside sales.
• Knowledge of telecom, fiber deployment, or related utilities/services.

Competencies:

• Persistence & Resilience: Comfortable making repeated contact attempts and handling rejection professionally.
• Customer-Centric Approach: Ability to listen, understand, and communicate in ways that build rapport and trust.
• Time Management: Capable of balancing daily/weekly call goals with accurate recordkeeping.
• Team Alignment: Willingness to share insights and collaborate with broader project teams to support client objectives.
• Adaptability: Open to refining call techniques based on feedback and evolving client goals.

Work Environment & Expectations:

• This is primarily an office-based / remote telephony role depending on client needs.
• Requires consistent phone and computer usage throughout the workday.
• May occasionally include training sessions, team meetings, and script adjustment workshops.
• Performance will be measured on activity levels, data accuracy, and successful identification of "interested" properties.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.