Technology Support Technician

Technology Support Technician

The Catherine Cutler Institute at the University of Southern Maine is seeking a Technology Support Technician to be a key collaborative partner. In this role, you won't just be fixing computers—you'll be the go-to expert who ensures our researchers and staff have the seamless, high-performing tools they need to succeed. You'll use your skills to diagnose and resolve issues, provide crucial support to end-users, and implement innovative solutions that keep us at the forefront of our work. If you're passionate about technology and dedicated to empowering others, this is your opportunity to join a team that values your expertise and your impact.

The Technology Support Technician is responsible for supporting and maintaining computer systems and peripherals. This includes imaging, installing, diagnosing, repairing, maintaining, and upgrading both software and hardware while ensuring optimal performance and adherence to established standards. The Technician must possess knowledge of both PC and Apple products and will troubleshoot problems in a timely and accurate fashion. This position will perform analysis, diagnosis, and resolution of desktop issues for end-users, and recommend and implement corrective solutions as needed either face-to-face, over the phone, by email, Zoom, real-time text-based chat, or by using institutional remote assistance tools. The Technician will also collaborate with other Cutler IT and University IT staff as needed to address issues related to technology.

The Catherine Cutler Institute at the University of Southern Maine is a research and policy institute that focuses on improving the well-being of individuals, families, and communities through applied research, evaluation, and policy analysis. The institute collaborates with public and private partners to address complex social issues and inform decision-making at the local, state, and national levels. Key focus areas include Health and Human Services, Early Childhood and Youth Development, Justice Policy, Disability and Aging, and Economic Workforce Development.

This is a full-time position located on our Portland Campus will pay a starting rate of $25.19/hour for a new hire or the appropriate transfer rate for a current employee with the University of Maine System. The University of Southern Maine offers highly competitive benefits for full-time and eligible part-time employees that includes (but is not limited to): 13 paid holidays plus earned vacation time and sick time. Health, dental and vision insurance. Low-cost short-term disability insurance and employer-paid long-term disability insurance. Employer-paid basic life insurance and supplemental life insurance. A tuition waiver program for employees and their spouse or dependent child(ren). A 403(b)-retirement plan with employer contribution. Free access to the METRO system, including the Husky Line with service between our Portland and Gorham campuses. To learn more, please review the Benefits Information Summary.

The University of Southern Maine is a vibrant academic community located in the greater Portland, Maine area, including campuses in Portland, Gorham, Lewiston, and online. USM is part of the University of Maine System and offers a comprehensive array of undergraduate and graduate programs, emphasizing hands-on learning, community engagement, and interdisciplinary collaboration. With a highly engaged student-centered learning environment, USM is a steward of higher education, helping drive the economic, cultural, and civic life in the communities where our campuses are located and beyond.

The University of Southern Maine fosters a welcoming and supportive campus environment that respects and appreciates varied perspectives, enhancing teaching, learning, personal growth, and overall institutional achievement. We welcome applications from candidates of all backgrounds who share our dedication to academic excellence and the enrichment of our community. We are dedicated to our Service Promise, Student Focused Every Day and seek a team member who embraces this commitment and upholds our core values of Respect & Care, Integrity, Equity, and Responsiveness.

Required Qualifications: Associate degree and one to three years of relevant work experience, or a combination of education and relevant experience. Experience troubleshooting and diagnosing PC and Apple hardware and software problems. Strong knowledge of current Microsoft operating systems. Strong knowledge of recent and current Apple operating systems. Experience with current Microsoft products including Office Suite. Excellent written, oral, and interpersonal communication skills. Experience with modern desktop management in an enterprise setting. Effectively collaborate and communicate in a team-oriented environment. Experience with ticketing systems (ex.: TDX).

How To Apply: Click on the 'Apply Now' button below or visit our USM Careers Page and submit the following: Cover Letter, Resume/Curriculum Vitae. Finalist candidates will be asked to provide a list of the names and contact information for references. For full consideration please submit all required materials by September 29, 2025. We are not able to consider applicants who require Visa sponsorship support. Appropriate background screening will be conducted for the successful candidate. EEO Statement: The University of Southern Maine is an EEO/AA employer and is committed to nondiscrimination.