Senior Employee Experience Manager (compliance Governance & Operations Manager)

Senior Manager, Employee Experience

Work Location: New York, New York, United States of America Hours: 40 Pay Details: $110,760 - $178,880 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Business Management, Strategy & Support

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.

The Ideal Candidate

The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Beyond technical expertise, we're looking for someone with an entrepreneurial mindset—someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards.

Primary Responsibilities for This Role Include:

• Owning the Employee Experience: Design and deliver inclusive and engaging workplace experiences that drive belonging, team cohesion, and employee satisfaction across the department.
• Driving Workplace Strategy: Develop and execute scalable workplace programs that enable collaboration, innovation, and productivity, directly supporting team performance and retention.
• Event Planning & Culture Activation: Plan and execute events (e.g. team offsites, volunteering, all-hands, celebrations, Employee Appreciation Week) that strengthen culture and foster employee connection across functions and locations.
• Onboarding Partnership: Partner with HR to deliver smooth, high-impact onboarding experiences that help new hires feel welcomed, informed, and connected from day one. Ensure the entire department continues to operate as one cohesive unit, while it continues a significant expansion.
• Survey Response Management & Implementation: Lead the organization in analyzing, understanding, and disseminating Pulse Survey results. Work with Pulse Champions to design and deliver workplace enhancements to address employee survey responses.

Job Summary

The Senior Manager, Business Management oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope usually involving medium to long term planning, ensuring an integrated approach with other business management areas, broader organization, and enterprise as appropriate.

Education & Experience

Undergraduate degree + 10+ years relevant experience

Customer Accountabilities

Develops, communicates and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy Oversees / leads / manages and plans a work activities that may require alignment across multiple areas Leads the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas Leads partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed Ensures an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership. Forecasts programs / initiatives and demand, and coordinate prioritization of the portfolio/ initiatives with key stakeholders Provides functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction

Shareholder Accountabilities

Ensures team adheres to enterprise frameworks and methodologies related to overall business management activities Leads relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements Supports team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite Identifies, mitigates and reports on risk issues per enterprise policy / guidelines and ensures appropriate escalation processes are followed Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets). Works closely with key business leaders to optimize TDBGs resources and leverage TDs operating model to maximize efficiency, effectiveness and scale Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues

Employee/Team Accountabilities

Responsible for management of the overall team(s) providing both leadership and guidance Sets targets and objectives for the team, and deliver results Grows team expertise to align with enterprise demand and the Bank's direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered Fosters an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism Co-ordinates necessary resources to ensure completion by deadlines Provides coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members assessment of performance and development plans Prioritizes and manages own workload in order to deliver quality results and meet timelines Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency Establishes effective relationships across multiple business and technology partners, program and project managers Participates in knowledge transfer within the team and business units

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous

#LI-AMCBCorporate

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.