Senior Computer User Support Specialist

Senior Computer User Support Specialist

GovCIO is currently hiring for a Senior Computer User Support Specialist. This position is fully remote. The role involves providing technical support for computers and associated networks, including installing, troubleshooting, servicing, and repairing personal computers, network equipment such as servers, modems, multiplexers, and related PC software, telephones, cables, and connectors. The specialist will also provide personal computer, hardware, and software support, connect personal computers and terminals to existing data networks, maintain network diagrams and circuit records, maintain trouble logs, and instruct users in the use of personal computers and networks. Additionally, the specialist will investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases. The role also includes performing basic PC, PBX, and network software programming, conferring with staff, users, and management to establish requirements for new systems or modifications, installing and performing minor repairs to hardware, software, and peripheral equipment, answering questions or resolving computer problems for clients or staff in person, via telephone, or from a remote location, maintaining records of daily data communication transactions, problems, and remedial actions taken, and developing training materials and procedures, and/or training users in the proper use of hardware and software.

Required Skills and Experience: Bachelor's with 8+ years (or commensurate experience). Clearance Required: ability to obtain and maintain a secret clearance.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

During the interview process, a virtual video interview will be conducted via video with the hiring manager and/or team. Camera must be on. A valid photo ID must be presented during each interview. During the hiring process, enhanced biometrics ID verification screening and background check, to include criminal history (past 7 years), verification of your highest level of education, and verification of your employment history (past 7 years), based on information provided in your application will be conducted.

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including Employee Assistance Program (EAP), corporate discounts, learning & development platform, training, education and certification assistance, referral bonus program, internal mobility program, pet insurance, and flexible work environment. Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.