Patient Service Representative

Patient Service Representative

MaineGeneral Health is seeking a friendly, organized, and detail-oriented patient service representative to join our team at 25 First Park in Waterville. In this role, you'll be the first point of contact for patients, providing exceptional customer service while supporting the administrative and operational needs of the clinic.

Key responsibilities:

• Greet patients and visitors with professionalism and compassion, creating a welcoming environment.
• Schedule appointments and manage patient check-ins and check-outs.
• Verify and update patient demographic, insurance, and billing information with accuracy.
• Collect co-pays, deductibles, and other payments as needed.
• Answer phones, respond to inquiries, and route calls or messages to the appropriate departments.
• Collaborate with clinical and administrative teams to ensure smooth patient flow and support clinic operations.
• Maintain patient confidentiality in compliance with HIPAA and MaineGeneral Health policies.

Qualifications:

• Previous customer service or healthcare office experience preferred.
• Strong communication and organizational skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with electronic health records (EHR) systems is a plus.

Scheduled weekly hours: 0

Work shift:

Job exempt: no

Benefits:

Supporting all aspects of our employees' wellness – physical, emotional, and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical wellness: we offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional wellness: when life gets challenging, employees have access to our employee assistance program for employees and anyone in their household.

Financial wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career mobility: helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.

Equal opportunity employer M/F/Vet/Disability. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440.