Patient Service Representative

Patient Service Representative

Northern Light A.R. Gould Department: Ear Nose and Throat Clinic Position is located: Northern Light A.R. Gould Hospital Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 4:30 PM Summary: Using Northern Light Health Standards of Behavior, demonstrates professionalism at all times with patients, visitors, and co-workers. A team player is necessary for this position of variable skills, organization and independent working environment. Fast paced setting requires independent thinking and ability and willingness to be flexible and adaptable to changes. Patient Service Representative will be supervised and managed by the Manager overseeing the practice. He/she will report directly to the Practice Specialist or directly to the Manager in the absence of Practice Specialist for assistance/questions/concerns/issues regarding responsibilities (see Essential Duties below). Responsibilities:

1. Monitoring patient schedule; scheduling, rescheduling and following up on missed appointments
2. Answer all telephone calls - forward where appropriate or take accurate messages with dates and times.
3. Prepare charts, making new charts when appropriate.
4. All aspects of patient registration (e.g. ensuring accuracy and completeness of information needed for registration, follow-up appointments as necessary, testing/procedures scheduling, collection of co-payments as applicable).
5. Proper documentation of patient records.
6. Tracking of provider documentation.
7. Following ROI policy.
8. Verifying encounters and posting charges appropriately
9. Cash up sheet is generated and processed - Daily Log maintained if applicable.
10. Maintain safety standards and report safety issues immediately.
11. Maintain mandatory education compliance.

• Achieves Results
• Demonstrates Adaptability
• Effectively Communicates
• Serves Others
• Behaves with Integrity and Builds Trust
• Cultivates Respect
• Fosters Accountability
• Practices Compassion

• Potential exposure to abusive and/or aggressive people.
• Work with computers, typing, reading or writing.
• Lifting, moving and loading 20 to 30 pounds.
• Prolonged periods of sitting.
• Prolonged periods of standing.
• Prolonged periods of walking.