Patient Service Representative

Patient Service Representative

The position is the first point of contact for patients and visitors. Schedules appointments, maintains medical records, answers telephones. Responsibilities include: scheduling/rescheduling patient appointments based on the physician schedule, greeting visitors and patients, answering telephones, recording messages in a timely fashion, entering and updating patient registration data, photocopy documents, pre-certifying patients, processing and recording referral requests, transcribing letters and memos, maintaining computer backups, processing and sorting mail, processing calls from insurance companies, correcting/editing transcriptions, stocking and ordering supplies, complying with hospital hand hygiene standards, adhering to hospital standards of behavior, and performing all other duties assigned.

Competencies and Skills include achieving results, demonstrating adaptability, demonstrating emotional intelligence, effectively communicating, exercising sound judgment and decision making, promoting health and safety, providing patient-centered care, serving others, behaving with integrity and building trust, cultivating respect, fostering accountability, and practicing compassion. Education required includes a high school diploma or general educational development (GED).

Working conditions include potential exposure to abusive and/or aggressive people, working with computers, lifting, moving and loading 20 to 30 pounds, and prolonged periods of sitting, standing, and walking.