National Account Service Manager

National Account Service Manager

We are excited to bring on a National Account Service Manager to join our Workplace Solutions Team supporting Workplace Solutions in a work from home environment, unless located near one of our Lincoln offices. The Workplace Solutions Team will help you establish and grow your career in Group Benefits providing you with coaching and development to perform in this fast-paced environment. As a National Account Service Manager, you will be responsible for building and maintaining relationships with customers with 5K+ lives by supporting their overall group benefits plan administration (disability, FMLA, life, Supplemental Health, etc.). You will partner with the National Account Executives and manage upwards of 20 cases which can range from reporting needs to escalations. You will be the "go to" for the customer (HR Representative, broker, decision maker, benefit team, corporate level, etc.) by setting expectations, making first impressions, handling any follow up/action items and solving their issues. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!

What you'll be doing:

• Maintain knowledge on current and emerging developments/trends for assigned territory and products, assessing impacts, and collaborating with management to incorporate new trends and developments in current and future solutions.
• Develop and maintain an understanding of LFG's products, services and operational structure to enhance ability to identify and target sales growth opportunities.
• Provides education, information, training & advice on Lincoln's products & services (including sales support tools, marketing ideas, etc.) to assigned Advisors, Registered Representatives, Brokers and/or Plan Sponsor/Participants.
• Build and maintain business relationships through effective communication via email, phone and in person with internal/external stakeholders in a customer centric and professional demeanor.
• Work through customer issues independently while collaborating with internal stakeholders to resolve issues in a timely manner.
• Identifies, recommends and champions process improvements and organizational initiatives to positively influence the team and quality.
• Consult customers and brokers regarding Lincoln products, services, capabilities, and best practices.
• Collaborate with peers by sharing resources and information that is beneficial to the team.
• Various project work yielding process efficiencies and enhancing the customer experience.

What we're looking for:

Must-have experience (Required):

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 3 - 5+ Years' experience in relationship management that directly aligns with the specific responsibilities for this position
• Must obtain insurance license within first 3 months of being onboarded
• Ability to communicate effectively (verbal/written)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Nice-to-have Experience (Preferred):

• Management/leadership experience
• Project management experience
• Experience working with multiple products
• Presentation training or skills
• Customer and/or broker facing role

Travel Requirements:

Up to 20%

Application Deadline:

Applications for this position will be accepted through September 22, 2025, subject to earlier closure due to applicant volume.

What's it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role.