Customer Service Operations Analyst

Public Consulting Group LLC

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Services:

• Teaching
• Learning Solutions
• Data Systems
• IT Solutions
• Financial Solutions
• Equity in Education
• Equitable Education
• Recovery Services

Duties & Responsibilities

Responds to inquiries and questions in a timely manner

Analyzes and formats data for reporting

Trains clients on the use of project systems

Tests functionality of newly released applications

Collects/enters/codes data into data collection program within set timeliness and accuracy performance standards.

Communicates effectively with clients to provide information and answer questions.

Works within a team to complete data entry and related tasks.

Works within a team to accomplish other duties on projects to meet necessary deadlines.

Required Skills

Analytical skills, including the ability to analyze and organize data.

Excellent communication skills.

Ability to manage time to meet critical deadlines.

Strong attention to detail.

Ability to work independently and with a team.

Excellent ability to build and maintain business relationships with clients.

Proficiency in MS Office products, including PowerPoint, Excel, and Word.

Some travel required.

Qualifications

High school diploma or equivalent required, bachelor's degree preferred.

1+ years working in office or corporate environment required, experience with MS Office Application, Call Center/Client Service Experience strongly required.

Working Conditions:

Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Compensation: $55,500 - $60,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.