Customer Support Specialist

Call Center Specialist Opportunity

Calling all call center specialists! We have availability for YOU at our call center! Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities. HYBRID 3 days in office, 2 days WFH

Work schedule: Monday through Friday 10:30 am- 7:00 pm Starting rate: $20.50-$22.50 an hour

What you'll do:

• Professionally handle 50-60 inbound calls for multiple lines of service.
• Assist and resolve customer requests and inquiries.
• Maintain and retain existing customers with an opportunity to grow the business.
• Assist with data entry, reports, and other assignments to support our sales team.
• Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.
• Create work order requests and email proper groups based on priority issues.
• Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns.
• Other duties as assigned.

What you can expect:

• This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and or managing off phone work.
• Significant daily interaction with customers, other internal team members and members of the sales team.
• Work is performed in an office environment with a moderate noise level and regular distractions.
• Regular use of computer, keyboard, and mouse.

What you already have:

• Strong multi-tasking, attention to detail and problem-solving skills.
• Excellent computer skills and phone etiquette are necessary. Min of 40 wpm.
• Strong knowledge of Microsoft Office (Outlook, Word, and Excel).
• Keep a positive attitude under stressful situations is a must.
• High energy level and enjoys a fast-paced environment.
• Punctual.
• Possess a strong work ethic, team player mentality and customer service driven.
• At least 3 year's customer service experience, preferably in a call center setting. Inside sales experience a plus.
• Ability to lift 25lbs.