AMS Support Analyst, HR Systems

Support Analyst

The Magna HR systems team is rapidly expanding to assist Payroll and HR professionals in our Canadian and US operations with their daily tasks. This position involves offering technical support and troubleshooting for the Dayforce Time and Payroll modules. We are looking for a motivated Support Analyst to join our HRIS support team, primarily providing first-level support for Payroll and Time & Attendance in Dayforce, along with a basic understanding of payroll processes and employee life cycles.

Job Responsibilities

Your responsibilities include:

• Provide first-level support for Dayforce Payroll and Time & Attendance inquiries, ensuring timely resolution or escalation
• Assist with system configurations, testing, and validation of Payroll and Time & Attendance modules
• Collaborate with senior specialists to analyze and resolve system issues or enhancement requests
• Assist in developing and maintaining user guides, FAQs, and documentation for system processes
• Respond to tickets and user queries with professionalism, ensuring clear communication and follow-up
• Support training sessions by preparing materials or addressing basic user questions

In this role, you will provide:

• Frontline support
• Troubleshoot user issues
• Perform configurations under guidance

Who We Are Looking For

We are looking for someone with:

• Diploma or Bachelor's degree in Human Resources, Business Administration, IT, or related field required
• 1-2 years experience in an HR, payroll, or systems support role; Dayforce experience preferred
• Basic understanding of payroll processes and calculations
• Familiarity with Payroll and Time & Attendance systems
• Proficiency in Microsoft Suite applications, mainly Excel

Your preferred qualifications include:

• Experience with Dayforce and respective modules considered is an asset

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

Worker Type

Regular / Permanent

Group

Magna Corporate