Family Support Navigator - Remote Eligible

Family Support Navigator

This position provides non-clinical, evidence-based peer support services and serves as a member and family advocate. The FSN brings their life experiences and skills to deliver assistance to the family as they explore the goals they would like to achieve and offers interventions to the family to increase engagement and empowerment within a variety of service delivery systems.

Responsibilities include:

• Providing peer support to family/caregivers of children with mental health and substance use conditions identified as requiring intensive wellness support and recovery-oriented interventions.
• Guiding families in creating Wellness Recovery Action Plans (WRAP®) for themselves and their family to recognize strengths and identify wellness self-management and crisis prevention strategies.
• Utilizing the 8 dimensions of wellness to help parents/caregivers identify their social determinants of health needs, determine their whole health goals and objectives in order to address their own challenges and those of their child.
• Guiding and empowering family members to understand and participate in all decisions related to the treatment process, the support plan, service choices, and transitions in care.
• Coaching and role-modeling regarding a parent's perspective and lessons learned from life experience.
• Facilitating support and education to families who have questions, concerns or specific needs related to mental health or substance use and their relationship to Magellan and child serving agencies.
• Strategically sharing their lived experience to inspire hope, empowerment, and positive action.
• Performing ongoing interventions to engage families and members in traditional and nontraditional health services and supports, as well as community and social support networks including community-based peer, parent, and family support services.
• Facilitating a team approach to member care including with the Magellan care coordination team.
• Implementing, coordinating, and monitoring strategies for members and families to improve health and quality of life outcomes.
• Acting as an advocate for family and member’s needs by identifying and addressing gaps in services and supports.
• Educating providers, supporting staff, members, and families on resiliency and recovery-oriented principles, practices, strategies, and tools.
• Documenting all interactions according to company standards.
• Maintaining professional responsibility to maximize supervision, respond appropriately to personal stressors that impact ability to perform job duties, and recognize crisis situations or risks to the member's safety and respond appropriately.
• Traveling to meet families within the community.
• Other duties as assigned.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other job requirements include:

• 2+ years' experience working as a family peer specialist.
• Peer Specialist certification as required by the state.
• CFPS/National Peer Support Credential required within one year of hire.
• Must be or have been a parent or caregiver of a child who is or who has in the past received services from a child-serving agency for mental health related issues.
• Applicants must be able to draw from their own personal experience of parenting or caregiving for a child or youth with significant mental health or substance use challenges; negotiating services and supports for their child and family; be familiar with key resources for children, youth and families in the community; be able to transcend personal events to provide unconditional support and assistance to families.
• Positive attitude that communicates hope and a recovery and resiliency orientation; approachable and empathetic; strong people skills.
• Must have a vehicle in good, working condition with the ability to travel within the community regularly.
• Working knowledge of Microsoft Office Product Suite.
• Ability to make decisions that require significant analysis of solutions, and quick, original, and independent thinking.
• Ability to determine appropriate courses of action in complex situations that may not be addressed by existing policies or protocols.
• Knowledge of local mental health, substance use, and community systems; wellness strategies, resiliency and recovery principles, practices, and tools, such as system of care, Wellness Recovery Action Plans (WRAP), wraparound process, and community-based peer, family and parent support organizations and services.
• Strong interpersonal and organizational skills and effective verbal and written communication skills.
• Ability to represent strengths and needs of families and members in clinical settings.
• Ability to summarize and document findings and maintain complete and accurate records.
• Must be able to work effectively, independently and in a team, and prioritize in a fast-paced environment to meet the demands of the organization.

Salary range: $37,725 to $56,595. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package.