Senior Manager, Email & SMS Marketing

Senior Manager, Email & SMS Marketing

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand's DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

About the Role

We're looking for a strategic and hands-on Senior Manager of Email & SMS Marketing to fully own our lifecycle programs and drive customer retention, first-time purchase conversion, and overall revenue through best-in-class lifecycle marketing strategies.

As the Senior Manager of Email & SMS Marketing, you'll be responsible for building and executing the full lifecycle marketing calendar—from strategy to deployment to analysis. You'll work closely with our creative, ecomm, and data teams to develop campaigns, optimize automations, and improve performance through testing and personalization.

You should be equal parts strategic thinker and tactical executor—with strong creative instincts, sharp analytical skills, and a deep understanding of what drives retention and conversion. You must be based in or willing to move to Los Angeles to be considered for this position.

Responsibilities

Own the end-to-end Email & SMS strategy, execution, and performance across Klaviyo (or current ESP/SMS platforms)

Build, schedule, and deploy campaigns, flows, and automations with segmentation, personalization, and A/B testing

Develop and maintain the monthly/quarterly content calendar in collaboration with creative and marketing teams

Continuously test and optimize: subject lines, send times, templates, CTAs, segmentation strategies, and more

Analyze performance metrics (open rate, CTR, CVR, unsubscribes, revenue) and translate insights into actionable improvements

Manage list health, deliverability, and compliance with privacy laws (GDPR, TCPA, etc.) Ideate and implement strategies to grow both email and SMS subscriber lists

Collaborate with acquisition and creative teams to ensure cross-channel alignment and customer journey consistency

Qualifications

4–6+ years of experience in email and SMS marketing, ideally in DTC or e-commerce

Deep experience with Klaviyo (or similar ESP/SMS tools) Strong analytical skills; confident using data to drive decisions

Experience developing and executing lifecycle strategies and customer segmentation

Highly organized with the ability to manage multiple campaigns, deadlines, and calendars

Creative eye and strong collaboration instincts

Self-starter who can take full ownership of a channel and drive measurable growth

Nice to Have

Experience in fashion/apparel or consumer goods

Shopify ecosystem familiarity

Knowledge of deliverability best practices and compliance standards

Benefits

15 days PTO, and 9 days sick pay annually

Paid holidays

Health, dental, and vision insurance with 75% premium coverage by Madhappy

Retirement plans available

$600 quarterly health stipends

Employee discount and early access to products