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Représentant Service À La Clientèle
Resolve customer concerns quickly while building strong client relationships
Laval, Quebec, Canada
Junior
$55,000
USD / year
yesterday
Madessa
A staffing and recruitment agency specializing in employment solutions for industries such as aerospace, administration, and manufacturing.
1 Similar Job at Madessa
Customer Service Representative
In this role, you will be at the heart of interactions with our clientele and sales teams. Your role will be to provide professional and attentive service by answering calls and emails, processing orders in our ERP system, and ensuring effective follow-up on requests.
You will directly contribute to the satisfaction and retention of our customers by quickly resolving their concerns and developing strong relationships.
Benefits of this customer service representative position in Laval:
- Permanent employment from day one
- Salary up to 55k$/year
- Comprehensive group insurance
- Retirement savings plan with employer contribution
- Option for remote work
- Stable schedule from 11am to 8pm
- Free parking on site
- Far from the traffic of the big city
- And much more!
Tasks to accomplish for this customer service representative position in Laval:
- Manage calls from clients, sales representatives, and end-users
- Respond to emails regarding orders, products, and follow-up requests
- Enter and process orders accurately in the ERP system
- Prepare and issue quotes for clients
- Keep up-to-date with our constantly evolving products
- Offer exceptional customer service and develop lasting relationships
- Identify and proactively resolve customer issues or escalate them as needed
Profile Required for This Customer Service Representative Position in Laval:
- Minimum 3 years of experience in customer service in a similar role
- Bilingual (French and English, both spoken and written)
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Excellent communication skills (both oral and written) and a strong service orientation
- Ability to manage multiple tasks in tight deadlines
- Positive and professional attitude, even in stressful situations
- Organizational skills and meticulousness in following up on records
- Team spirit and willingness to collaborate to achieve common goals
About Madessa
A staffing and recruitment agency specializing in employment solutions for industries such as aerospace, administration, and manufacturing.