Program Specialist - Mission Support Center (remote) - Remote Eligible

Program Specialist - Mission Support Center (Remote)

MADD is seeking a passionate and mission-driven Program Specialist to join our team and help support and shape the future of underage substance use prevention. This role is ideal for someone who is eager to make a difference in the lives of youth, families, and communities through innovative education, engaging curriculum, and impactful programming. As a National Program Specialist, you will play a key role in advancing MADD's mission to end impaired driving and prevent underage substance use. You will support the design and delivery of prevention programs, collaborate across teams to bring national initiatives to life, and help strengthen our work with youth, parents, schools, and communities through collaborative partnerships with our passionate mission delivery staff.

This is a hybrid position that will require the selected candidate to work from the office on a set schedule.

Duties and responsibilities (essential functions of the position):

• Design, implement, and evaluate training and curriculum for organizational mission programs, including underage substance use prevention, adult prevention education, law enforcement support, deterrence programming, volunteer initiatives at the organizational level. This may include orientations, facilitator training, ongoing education, coaching and evaluation meetings.
• Support online and in-person training as well as department initiatives with coordination of online processes, training recordings, calendars, correspondence, scheduling of meetings, event planning, travel arrangements, recordkeeping, and expense processing.
• Collaborate cross departmentally to develop and design annual activations targeted to accomplish specific objectives and outcomes nationwide.
• Maintain data systems, conduct regular audits, provide technical assistance and conduct relevant training to ensure accuracy, compliance, and insights for continuous improvement.
• Manage and audit national databases, volunteer job descriptions, and associated background check processes to ensure compliance and safety.
• Design and produce program reporting. Identify trends, process efficiencies, and analysis for stakeholder review. Maintain tracking and data collection for evaluation and improvement.
• Continually review and make suggestions for processes and documentation that guide mission programs, for improved effectiveness and efficiency.
• Ensure all program materials and training documents associated with the related mission programs are up to date, relevant, and accessible.
• Support and collaborate programming needs associated with national observances (e.g., Spring Break, Red Ribbon Week, Prom/Graduation, Back to School, National Volunteer Appreciation Month, Law Enforcement Support Activities, etc.).
• Coordinate and implement the strategies for growing mission programming in conjunction with Mission Delivery.
• Work within the department helpdesk system and provide excellent internal/external facing customer service and issue tracking.
• Perform other duties as assigned.

Essential skills, experience, and qualifications:

• Bachelor's degree in a related field such as Education, Social Work, Communications, Community or Public Health, Nonprofit Management, or a similar discipline and at least 1 year of experience in an area aligned with the program's focus (e.g., youth substance use prevention, volunteer engagement, adult education, law enforcement support, or deterrence programming). In lieu of a bachelor's degree, 5 or more years of relevant professional experience in a related field as described above.
• Proficient with a wide range of software (ex. Microsoft Office, Salesforce, and Canva).
• Experience and comfort with presentation software, virtual meeting platforms and learning management software a plus.
• Bilingual, Spanish speaking a plus.
• Previous experience working with the creation and training of community awareness, volunteers, education, youth programs and/or experience working within the non-profit industry a plus.
• Comfort with data analysis, reporting, and systems-based quality improvement processes.
• Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment.
• Skilled in presentation composition and a degree of comfort and confidence in front of an audience.
• Must have exceptional internal and external customer service orientation.
• Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
• Ability to set priorities, adapt quickly to, plan for, and manage multiple projects in a fast-paced setting, meeting deadlines with attention to detail.
• Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community.
• Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.
• Demonstrated commitment, passion, and compassion for the mission of MADD.

Benefits:

• Health, Dental, Vision
• Retirement 403(b) + employer matching
• 4 weeks accrued vacation
• 12 Paid Holidays per calendar year
• Up to 3 Floating Holidays per calendar year
• Paid Sick Time
• Modified Tuition Reimbursement
• Maternal/ Paternal Leave
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
• FSA, HRA
• Employee Assistance Program

How to apply - Please provide your resume to our hiring team.