Retail Support Associate - Jewelry Ringer, Boston - Downtown - Part Time

Jewelry Ringer

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

The Jewelry Ringer is responsible for providing excellent customer service when performing functions related to the POS system and other operational tasks as necessary. The colleague is also responsible for fulfillment and performing other duties as necessary. When not assisting customers, this colleague is responsible for the operational aspects of running the department including but not limited to processing new receipts, merchandising the floor, filling in the floor, taking markdowns, signing and setting sales, doing RTVs, BOPS and Fulfillment orders.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Be proficient in POS systems including Search and Send

Proactive in assisting customers who are using devices to shop and compare

Provide an exceptional customer experience by ensuring the customer is always the priority.

Suggest additional merchandise to compliment selection and engage the customer

Offer and promote benefit of extended service plan to our customers purchasing fine jewelry and watches

Reinforce customer's selection and package merchandise with care

Maintain register bay supply levels and notify People Leader when supplies need to be reordered

Maintain department recovery standards; including returns

Assist in replenishment of stock and replenishment on to the sales floor

Participate in stockroom maintenance, organization, and housekeeping

Process damages, transfers, and return to vendor merchandise

Assist with the movement of fixtures and merchandise for new product, season changes, and clearance sets

Assist in inventory and markdown processes

Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS

Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment

Follows shortage programs and procedures as they pertain to the receiving function

Adhere to Asset Protection and inventory control and compliance procedures

Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented

Dependable attendance and punctuality

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

No Education or Experience Required

Prior experience in Jewelry preferred

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers

Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Position requires prolonged periods of standing/walking around store or department

May involve reaching, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Frequently lift/move up to 25lbs.

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.