Service Rep - Bilingual Spanish - Family Practice - Berwyn

Service Representative

If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola! We offer medical/dental/vision benefits on your first day!! Competitive wages and a great work atmosphere.

Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision, and values of Loyola Medicine. Ensures effective clerical operations for the service area and performs all job duties under the highest customer service standards to exceed customer expectations. Conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members, and internal departments.

Essential Job Responsibilities:

1. Greeting patients entering the physician practice.
2. Answering office phones, making appointments.
3. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
4. Assists in checking out patients and assists them with referral processing and scheduling process.
5. Collects co-pays and posts charges.
6. Charge entry and patient balance processing.

Minimum Education: Associates degree OR equivalent training acquired via work experience or education. Training in general administrative, business, healthcare or related field.

Loyola Medicine Core Values:

• Reverence: We honor the sacredness and dignity of every person.
• Commitment to Those Who are Poor: We stand with and serve those who are poor, especially those most vulnerable.
• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
• Justice: We foster right relationships to promote the common good, including sustainability of Earth.
• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity: We are faithful to who we say we are.

Pay Range: $18.00 - $24.44 per hour. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.