Customer Services Coordinator (basingstoke)

Customer Service Coordinator

Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Coordinator at our Chineham offices in Basingstoke.

Positions Overview: We have 2 positions: 1 is a permanent and the other is a 1 year fixed term contract. Both positions are full-time and there is the opportunity to work from home 2 days per week (both roles).

Key Responsibilities: Act as an ambassador for our business in communication with colleagues, external publishers, customers, and carriers. Managing multiple tasks efficiently while adhering to customer deadlines. Embrace and embody our values of 'Delivering Excellence' in every interaction.

Skills and Qualifications: Excellent communication abilities. Strong time management and multitasking skills. Proficiency in Microsoft Office Suite (Excel, Word, etc.). Attention to detail and a flexible, proactive attitude. Educational qualifications: GCSE grades 4 or above in Maths and English (or equivalent).

This role requires 35 hours per week, Monday to Friday, with a one-hour lunch break.

Our benefits: Private Medical Insurance / Medical Cash Plan, Pension scheme with generous employer pension contributions, Employee Assistance Programme, Employee discounts portal, Free parking, 25 days holiday, on-site canteen and much more.

If you're ready to bring your skills and enthusiasm to a fast-paced, dynamic environment, we'd love to hear from you!