Counselor Support Coordinator (duip)

Driving Under The Influence Program Manager

Salary range: $68,640- $70,000 DOE/Q

Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community.

MAAC's Driving Under the Influence Program (DUIP) provides individual counseling, group counseling, and educational services to persons 18 years of age and older, who have been charged with driving under the influence and referred by the Court, Probation, or the Department of Motor Vehicles as required by Title 9 of the California Code of Regulations. The MAAC Project DUI Program is licensed by the State of California Department of Alcohol and Drug Programs contracted by the County of San Diego.

Essential Duties and Responsibilities

The incumbent assists and supports the Program Manager with programmatic planning, coordination, and oversight of all direct service providers at MAAC's Driving Under the Influence Program. They also support the deployment of departmental strategic plans, policies, and procedures, and monitor compliance with state and county requirements and MAAC policies and procedures.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

• Provides leadership and works with staff to develop and maintain a high performance, customer service-oriented work environment.
• Coordinates and integrates program functions and responsibilities to achieve optimal efficiency.
• Provides direct counseling support and coaching to counseling staff.
• Ensure all counseling staff are fully trained in all areas of assigned responsibility.
• Monitors operational procedures in conjunction with contractual requirements.
• Ensure counseling staff adhere to all related policies and procedures.
• Ensures counseling staff adhere to the County electronic health record and entries are made within the designated timeline.
• Responsible for the oversight of daily operations and assisting with interviewing potential applicants.
• Responsible for participating in audits conducted by the County, State and MAAC.
• Performs other related duties as assigned.

Duties and responsibilities are carried out with considerable independence within the framework of established policies, procedures, and guidelines.

Qualifications and Skills

Knowledge of:

• Title 9, County and DUI Program requirements
• Chemical dependency issues and resolutions
• Federal, state, and local regulatory codes related to program or project activities and operations.
• Community and social service needs of low-income people and relevant community resources.
• General office administration practices and procedures.
• Standard business software, including Word, Outlook, Access, Excel, databases, and use of the internet.
• Recordkeeping and filing practices and procedures.

Ability to:

• Maintain professional behavior and act as a role model at the work site and in the community.
• Respond to crisis and emergencies which may be alcohol or drug related.
• Manage and evaluate a variety of program functions and activities to achieve program goals and objectives.
• Understand, interpret and respond to client needs and expectations.
• Assess the participants' immediate needs and ensure participants' receipt of needed services through personal service or making appropriate referrals.
• Prepare and give presentations on the programs or projects functions, activities, and issues.
• Demonstrate excellent interpersonal skills in the areas of creative problem-solving, conflict resolution, group planning, and decision-making processes.
• Interpret, apply and reach sound decisions in accordance with rules, regulations, and MAAC policies and procedures.
• Communicate effectively orally and in writing with a variety of individuals representing diverse cultures and backgrounds.
• Understand and follow written and oral instructions.
• Maintain confidentiality of agency documents and records.
• Work effectively independently without close supervision.
• Organize, set priorities, take initiative and exercise sound independent judgment within areas of responsibility.
• Demonstrate patience, flexibility, dependability, and creative problem-solving.
• Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
• Use tact, discretion, courtesy, and patience in dealing with sensitive and difficult individuals and situations.

Education/Experience/Certification

• High School diploma or equivalent required
• Associate degree in Health and Human Services such as Psychology, Social Sciences, Chemical Dependency, strongly preferred
• Two years of experience working in a substance use disorder program
• Certified in one of the following drug and alcohol body/Agency (ACCBC, CADTP, CCAPP) preferred
• Bilingual/biliterate (English/Spanish) required

Value-Based Behaviors

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person's views and underlying assumptions. Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers. Identifies and takes advantage of opportunities for personal and professional development. Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines. Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems. Follows rules, regulations, and policies; positively contributes to implementing changes. Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes.

Health Status

Must have a physical examination, TB clearance, and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis, and measles as required by state and federal regulations prior to the first day of employment.

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children, and others encountered in the course of work.

Background Clearance

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources. Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

Transportation

Must have and maintain a valid California Driver's License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC's insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.