IT Enterprise Support Application Manager | MAA Corporate Office

IT Enterprise Systems Support Manager

The IT Enterprise Systems Support Manager reports to the VP, Enterprise Systems, to manage the various enterprise and operational application systems and functions as a liaison between the Operations and IT departments.

The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:

• Appreciating the uniqueness of each individual
• Communicating openly and with integrity
• Embracing opportunities
• Doing the right thing at the right time for the right reasons

Duties and Responsibilities

• Supervises a team of application support specialists, including hiring and performance management.
• Collaborates with the operations teams to identify process improvements and interface with key users for testing and implementation.
• Manages projects related to property management, accounting, or marketing operations systems implementations including new systems and existing system enhancements. These activities include all scoping, documentation, coordination, communication, control compliance, testing and deployment activities associated with the enhancements.
• Assists with identifying reporting requirements and works with the business intelligence team to test and execute reports.
• Works with the Enterprise system administrator to periodically assess user security and permissions and ensure proper internal controls are met.
• Periodically trains the Enterprise support team and user provisioning team on new features and issue resolution.
• Works with the training department to ensure Enterprise system procedures, quick reference guides, and training materials are current.
• Assists with overseeing monthly Enterprise System power user meetings to ensure adequate support is provided in the field.
• Serves as liaison for IT during operations department management meetings to provide representation and feedback for any procedural issues that arise.
• Assists with financial and operational audits by providing data and insights as needed.
• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• Bachelor's degree in Management Information Systems, Computer Science, or a related field and five to seven years of application systems support or related property management experience are required, or an equivalent combination of education and experience

Preferred Qualifications

• Experience administering and supporting property management, accounting, customer relationship management, marketing, and/or content management applications preferred (e.g., Yardi, Funnel, LRO, SiteCore)
• Experience using database queries and structures for modeling, extracting, and reporting information preferred
• Experience with Structured Query Language (SQL) and advanced use of Microsoft Excel concepts and functions preferred
• Project management experience preferred

Knowledge, Skills, and Abilities

• Knowledge of information technology general controls to include user security and systems development life cycle (SDLC)
• Skill in identifying and analyzing complex issues, drafting recommendations and implementing solutions supported by data analysis
• Skill in prioritizing and leading multiple projects simultaneously from start to finish with minimal oversight
• Supervisory skills to manage the performance of performance of others (hiring, training, coaching, counseling, delegating) towards common goals
• Skill in written and verbal communication and presentation
• Skill in detail-orientation, organization and time management
• Skill in taking initiative via independent action and calculated risks while requesting or offering assistant as needed
• Skill with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
• Ability to travel 10% to 25% of the time for meetings, training, and events

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.