Administrateur - Développeur Servicenow ID660 - Remote Eligible

ServiceNow Platform Administrator - Developer

M3C is looking for a ServiceNow Platform Administrator - Developer (ID660). This is a 12-month mandate (with the option to renew). The work is almost entirely done remotely with occasional travel to different sites. The client is in the mining industry.

Platform Administration

• Monitor and maintain the health and performance of a global ServiceNow platform used by more than 17K users.
• Administer user roles, groups, and permissions in line with access policies.
• Conduct audits, data cleanups, and ensure licensing and security compliance.
• Manage platform upgrades, patching, and regression testing.
• Maintain documentation and coordinate update sets, deployments, and configurations.

Configuration and Development

• Configure core modules including Service Catalog, Incident, Change, Problem, Knowledge, and CMDB.
• Build dashboards and Performance Analytics visualizations for service insights.
• Design and deploy platform enhancements using Flow Designer, scripting, and UI policies.
• Develop and maintain integrations via REST/SOAP APIs, Integration Hub, and MID Server.
• Collaborate with cross-functional teams to translate requirements into scalable solutions.

Profile

The requirements are:

• 5 years + of experience in ServiceNow administration and development.
• ServiceNow Certified System Administrator (CSA) certification.
• Solid knowledge of ITSM processes and familiarity with core modules and Employee Service Centre.
• Proficient in scripting, Flow Designer, Workflow Studio, and integration technologies.
• Strong problem-solving skills and ability to work independently in a global, fast-paced environment.
• Bilingual FR/EN is mandatory.