Patient Access Representative III - Mental Health Crisis Services

Patient Access Representative Iii

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Access Representative Iii
• Location: Evanston Hospital
• Full Time/Part Time: Full Time (40 hours per week)
• Hours: Monday-Friday, 8:00AM-4:30PM

What You Will Do:

• Greet and assist patients in a courteous and professional manner during the registration process.
• Perform advanced patient registration tasks, including handling complex patient registration scenarios.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
• Verify patient contact information and confirm appointment details.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases and provide guidance to other representatives.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Handle patient concerns and escalations, resolving issues effectively and providing.
• Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

What You Will Need:

• Associates Degree Health Administration Required
• 2 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 2-3 years of experience.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity, and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect, and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.