Sales Support Planner (H/F)

Sales Support Planner (H/F)

If you have ever worn glasses, we have already met. We are a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our partners in the industry in more than 150 countries access to a global platform of high-quality eye care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest, and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa), as well as a network that offers consumers high-quality eye care and first-rate shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, and the GrandVision network), and leading e-commerce platforms.

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Your role: We are recruiting our future Sales Support Planner who will join our teams at Essilor Solutions.

Main Responsibilities:

Reporting to the Planning Manager at Essilor Solutions (specialized in the commercialization of instruments for opticians and ophthalmologists), your main missions will be:

• Plan the interventions of traveling technicians while ensuring the consistency and optimization of their movements
• Intervene only on planning management issues
• Follow up on orders from the ADV service using various internal tools (emails/shared files/drive/extranet)
• Remind the technical service, ADV service, sales, and customers before planning an intervention
• Manage and define priorities based on requests from different services and clients
• Handle various requests from ADV, sales, and clients related to planning
• Monitor any disputes related to the planning of interventions
• Plan material shipments to stores and resolve potential anomalies
• Ensure the proper adequacy of resources/needs in certain interventions
• Coordinate different internal and external stakeholders to ensure customer satisfaction

Key Skills:

With a BAC+2 ideally in the logistics field, you have significant first experience in a technical sector with high added value. You are proficient in computer tools (Office suite) and have already worked with ERP systems. You are meticulous, organized, dynamic, and know how to work in a team. You have a sense of listening, dialogue, and customer service. You have good oral and written communication skills. You have a taste for speed of execution and versatility.

Classification: D8

Recruitment Process:

1. Interview with the recruitment service
2. Interview with the HR and manager

Our Commitment to Diversity, Equity, and Inclusion

We are committed to creating an inclusive environment for all employees. We celebrate diversity and offer equal opportunities to everyone, regardless of ethnic origin, gender, race, religion, disability, sexual orientation, or any other characteristic that makes us unique.