Customer Support Specialist

Customer Support Specialist

EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses, brings together the expertise of two industry pioneers, creating a vertically integrated business that addresses the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

EssilorLuxottica currently has a permanent full time contract working within our Customer Support team. We are looking for energetic applicants to be a part of our customer's journey by providing a world class experience for our customers. This will involve taking inbound calls and responding to emails and social media requests and being part of a vibrant and experienced team, ensuring quick resolutions by providing an end-to-end service. Respond to inbound customer enquiries in a timely and professional manner. Complete customer data updates and maintenance. Provide technical support by working with internal and external departments to resolve system issues. Assist with online sales by processing orders, refunds, cancellations and chasing order status. Ensure compliance as per EssilorLuxottica's work health and safety policies and procedures.

Skills & Experience

• Excellent customer service experience from a retail, hospitality or call centre background.
• Natural communicator and solution focused.
• Initiative to 'think outside the box' to ensure best solutions for our customers.
• Strong attention to detail. Solid knowledge and understanding of Microsoft Office suite.

Working at EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• A generous yearly product allowance for you to spend across our portfolio of brands.
• Discounted onsite parking and product discounts for family & friends.
• Global volunteering opportunities through our OneSight Foundation.
• Wide range of career opportunities across the Luxottica network.

To be considered for this opportunity, please click apply and send your cover letter and resume today. As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.