Customer Service Specialist

Customer Service Specialist

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network, and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

We're looking for pioneers eager to explore new horizons and leave a lasting impact. We offer a world of opportunities for those ready to embrace challenges and make a real difference in people's lives through their work. We nurture talent and creativity, empowering you to reach new heights in a dynamic and inclusive environment.

We are seeking a Customer Service Specialist to join our team in Croatia - Zagreb. The role involves supporting clients, ensuring clear communication and efficient management of orders and complaints.

CS specialist tasks

• Processing orders accurately and on time, as well as communicating with customers via phone and in writing
• Receiving various requests and providing information about products, received orders, or complaints
• Entering orders into the system and issuing approvals
• Working with internal systems necessary for business operations
• Handling complaints – receiving, processing, issuing approvals, communicating with customers and production, and managing complaints in the internal system
• Closely collaborating with other company departments
• Preparing and analysing relevant reports based on supervisor specifications
• Performing other tasks as assigned by the supervisor

The candidate must also have:

• excellent knowledge of the English language, written and verbal
• previous experience/knowledge with ophthalmic lenses and optical equipment
• computer skills (Microsoft Office, the Internet and Outlook)
• a friendly, impartial and flexible approach to work related tasks;
• working experience on the same or similar position (a preferable requirement);
• strong organizational and time management skills
• good communication, interpersonal, and problem-solving skills
• an eye for detail and neatness

What's in it for you:

• Educational and language courses
• Full-time contract
• Friendly work environment in modern offices
• Competitive compensation
• Opportunities for personal and professional development
• Be part of a continuously growing multinational company
• Work alongside supportive colleagues
• Learn from your supervisor through hands-on collaboration
• Opportunity to define and create new ideas and processes, work with international colleagues, and enjoy flexible working hours

We are hiring a one position, office location – Zagreb. The expected start date is immediate or as agreed.

If you are interested, please apply by sending your CV and cover letter in English.

Our recruitment process may vary. If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.