Customer Service Executive

Customer Service Executive

If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Vogue Eyewear, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut and LensCrafters, and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and bring your unique perspective to our team?

Craft your career with innovation leaders. Here, we nurture talent and creativity, empowering you to reach heights in a dynamic and inclusive environment.

Job Description

• Customer orders (processing, modification and cancelation) for finished goods and spare parts. • Open orders and shipment status tracking • Commercial return including issuance of credit & debit note • Customer enquiry - receive and response to communication (both telephone and email) from customers; • Local inventory management (returns) • Samples management (order, shipment, inventory tracking) • Call centre activities- small accounts served through telephone/web. • Back office support – local buying days, myluxottica.com platform, sales events etc.

Key Requirements

• Diploma or above. • Previous experience in a customer support role • Strong phone and verbal communication skills • Familiarity with SAP & CRM systems and practices • Ability to multi-task, set priorities and manage time effectively • Familiar with Microsoft Office • Fluent in English, Cantonese and Mandarin

Recruiting process may vary; if you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Our diversity, equity and inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.