Casual Ramp Service Agent

Casual Ramp Service Agent

We are currently seeking a Casual Ramp Service Agent to join our Ramp team.

Corporate aviation is a service-focused, demanding yet ultimately rewarding sector of the aviation industry. As a Ramp Service Agent in a luxury service company, your role extends further than most; from initial flight setup, pricing and logistic coordination through to aircraft marshalling and luggage handling. Our customers expect the very best and at ExecuJet, a day on the ramp is never the same.

The successful candidate will be required to deliver a range of aircraft ramp and flight coordination services, requiring both physical and mental stamina. These include, but are not limited to:

• Initial customer request response, discussing ExecuJet services and pricing
• Flight set-up, ensuring all elements correct and handling confirmation sent
• Ground handling services; including providing lavatory and water service, luggage handling and aircraft marshalling
• Coordination of third-party suppliers, i.e. making catering, hotel and limousine bookings and ensuring these arrive on time for aircraft arrival or departure
• Executive lounge service, when required, to waiting passengers and crew
• Maintenance and cleaning of the premises, including company vehicles and ramp equipment
• Billing and administration duties.

As a premium provider of corporate aviation services, ExecuJet takes the privacy and security of all passengers, crew and aircraft very seriously. Respecting the privacy of every passenger and customer is paramount to the success of the industry. An ExecuJet Ramp Service Agent is trusted with ensuring the information they obtain is not shared outside of the closed user group of the ExecuJet community.

The following skills and capabilities are required to fulfil the duties of this role:

• Physically fit with the ability to lift up to 32kg.
• Demonstrated ability to deliver a luxury service experience.
• Must be reliable and highly motivated.
• Capable of working within a fast-paced environment, with the ability to meet critical deadlines.
• Able to work successfully as part of a team and autonomously.
• Be fluent in spoken and written English with excellent communication skills.
• Be well presented.
• Must be willing to work in all weather conditions.
• Must hold a current Drivers Licence.
• Australian citizenship or permanent residency is required.

Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

This position is employed on a casual basis, working various shifts across a 7 day, 24 hour roster.