Casual Customer Service Agent

Casual Customer Service Agent

We are currently seeking a Casual Customer Service Agent to join our operations team.

Corporate aviation is a service-focused, demanding yet ultimately rewarding sector of the aviation industry. As a Customer Service Agent in a luxury aviation service company, your role extends further than most; from meeting and greeting VIP clients, journey administration and food and beverage service; through to duties on the tarmac. Our customers expect the very best; and at ExecuJet, a day in the office is never the same.

The successful candidate will be required to deliver a range of passenger, client and crew services, requiring both physical and mental stamina. These include, but are not limited to:

• Initial client welcome, visit enquiry and executive lounge service
• Flight administration, including set-up and billing
• Meeting room and bathroom facility management and refreshment
• Passenger and crew escort to / from aircraft and lounge
• Passenger and crew escort through T1 International Terminal
• Driving of crew and passengers both airside and landside
• Enquire and assist aircraft crew with requests pre and post flight
• Coordination of third-party suppliers, ie. making catering, hotel and limousine bookings and ensuring these arrive on time for aircraft arrival or departure
• Maintenance and cleaning of the premises, including company vehicles and ramp equipment.

As a premium provider of corporate aviation services, ExecuJet takes the privacy and security of all passengers, crew and aircraft very seriously. Respecting the privacy of every passenger and customer is paramount to the success of the industry. An ExecuJet Customer Service Agent is trusted with ensuring the information they obtain is not shared outside of the closed user group of the ExecuJet community.

The following skills and capabilities are required to fulfil the duties of this role:

• Physically fit with the ability to lift up to 20kg
• Demonstrated ability to deliver a luxury service experience
• Must be reliable and motivated to work on a flexible roster, including on weekends
• Ability to work within a fast-paced environment and meet critical deadlines
• Ability to work as part of a team and autonomously
• Be fluent in spoken and written English with excellent communication and computer literacy skills
• Be immaculately presented
• Must be willing to work in all weather conditions
• Must hold a current Drivers Licence
• Australian citizenship or permanent residency required.

Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

This position is employed on a casual basis, working a rotating flexible roster across 7 days per week, 24 hours per day, including weekends. Strong availability is a must!