Customer Service Specialist

Customer Service Specialist

We're looking for a problem-solver, people-person, and project juggler all in one. As our Customer Service Specialist, you'll work side-by-side with our Office Manager and Operations Manager to keep projects on track, clients informed, and our field crews productive and efficient.

What You'll Do:

• Be the friendly first point of contact for clients — over the phone, email, and occasionally in person.
• Schedule jobs, coordinate with field crews, and keep projects moving smoothly.
• Work closely with our Office Manager and Operations Manager to keep schedules tight, communication clear, and customers happy.
• Help improve company procedures and day-to-day operations by spotting inefficiencies and suggesting better ways to get things done.
• Support and maintain field team productivity and efficiency by ensuring they have the right information, materials, and schedules before they head out.
• Handle customer questions and follow-ups so they always feel in the loop.
• Keep records and schedules accurate — because nobody likes a mix-up.

What We're Looking For:

• Strong communication skills — you can turn a frustrated caller into a loyal customer.
• Organized multitasker — juggling schedules, details, and priorities doesn't scare you.
• Comfortable with basic tech tools (email, scheduling software, etc.).
• Previous customer service experience — bonus points if you've worked in trades, construction, or home services.
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Meet); familiarity with Service Titan is a plus.
• Ability to diplomatically navigate demanding situations and requests.

What You'll Love About Us:

• Steady hours — no crazy late nights, weekends, or holiday shifts.
• A tight-knit team that's more "Friday lunch crew" than corporate cubicle maze.
• Direct collaboration with management — your ideas will be heard, not buried.
• Real input on how the company runs — help us work smarter, not harder.
• Competitive pay, benefits, and room to grow into other roles in our company.

We're not just looking for someone to answer phones — we want someone who's ready to be part of the engine that keeps our jobs on track, our field teams productive, and our customers smiling.