Program Supervisor - Children's Long Term Support Waiver Program - Milwaukee County

Program Supervisor - Children's Long Term Support Waiver Program - Milwaukee County

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to lead our Children's Long-Term Support (CLTS) team, providing leadership to care coordinators while ensuring high-quality, compliant, family-centered services.

Full Time – 40 hours/week | Benefit-Eligible | Schedule: Primarily Monday–Friday, 1st Shift | Location: Milwaukee County, WI

Children's Long Term Support (CLTS) is a federally funded Medicaid program serving the needs of children who have a developmental, physical, or a severe emotional disability. Our team is responsible for managing a caseload of children who are at risk of out of home placement.

What You'll Do:

• Ensure service quality — Oversee compliance with practice standards, policies, licensing requirements, and funder guidelines; monitor updates and ensure timely implementation.
• Lead staff development — Identify training needs, provide coaching, conduct performance evaluations, and support staff in meeting contract and service expectations.
• Provide clinical oversight — Conduct case consultations and record reviews; ensure accurate, timely documentation that supports billing and reporting.
• Support direct service — Provide coverage as needed and address client concerns related to service delivery.
• Drive program outcomes — Track required outcomes, assist in defining program goals, and ensure productivity standards are met.
• Manage daily operations — Develop schedules, delegate work, set priorities, and support staff in day-to-day functioning aligned with agency strategies.
• Recruit and onboard staff — Partner with Human Capital to interview, hire, and onboard direct service employees.
• Foster team culture — Build trusting relationships, facilitate regular staff meetings, encourage autonomy and critical thinking, and hold staff accountable.
• Support organizational change — Provide feedback on change initiatives, implement updates, and model adaptability.
• Oversee financial performance — Review billing reports, troubleshoot issues with Business Services, monitor revenue and expenses, and participate in budget development.
• Engage the community — Build relationships with stakeholders, represent LSS publicly, and educate the community about available services.
• Coordinate referrals — Receive, track, and manage referrals efficiently for your service area.
• Promote safety and compliance — Identify and resolve risks, ensure safe environments, and uphold agency-wide policies and procedures.
• Collaborate across LSS — Work with other leaders to support One LSS and contribute to agency-wide initiatives.
• Perform additional duties — Carry out other responsibilities as assigned to support program and agency success.

What You'll Bring:

• Bachelor's degree in a health or human services field
• Two years' experience working with similar populations
• Supervisory and/or CLTS experience preferred
• Valid driver's license and reliable transportation

Benefits & Perks:

• Public Service Loan Forgiveness eligibility
• Medical, dental, vision, FSA
• Mileage reimbursement
• Generous PTO + 10 paid holidays
• 403(b) with contributions
• Annual raises prioritized
• Employee Assistance Program and recognition programs

Travel:

Position may travel daily between programs. Occasional travel across Wisconsin and Upper Michigan for trainings or meetings, which may include overnights.

LSS is an Equal Opportunity Employer (EOE).