Till Assistant - Christmas Seasonal Temp

Till Assistant - Christmas Seasonal Temp

The Role: Our till assistants are key to our success during the seasonal period, with it being the busiest time of the year for us! Our till assistants will need to be ready to jump straight in to a fast paced environment, and have the focus and communication to work as part of a team to ensure the smoothest experiences for our customers. This role will have a lot of customers asking about product names and prices, so our team always needs good memory of our product details to give the customer the information they need in as little time as possible! Our till assistants are expected to have the dedication to actively sell charity products such as our bestselling Watermelon Soap as well as confidently fundraise for our local charities to help us support the causes that are important to us! Our ideal candidate will be a highly motivated individual with a passion and determination to achieve targets and goals by promoting our products and ethics to our customers at the till point.

Diversity Matters: We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who We Are: You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

Key Responsibilities:

• Confidently upsell our campaign and charity products, helping us contribute to the positive change in the world.
• Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
• Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
• Help keep our inventory in check by restocking till displays, organising cupboards behind the tills, making sure everything is in its place, and ensuring our products are always ready for their close-up.
• Keep the till area clean and inviting, creating a space that completes our customers' joyous shopping experience and leaves a positive lasting impression.
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
• Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.

Skills and Experience:

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Till Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Till Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Till Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months' full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working
*qualifying period & hours required

About Lush:

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging. We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of! Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

Our Hiring Process:

Stage 1: Applied

Stage 2: Trial Shift

Stage 3: Hired