Temporary Sales Assistant

Temporary Sales Assistant

LUSH PRESTON ARE LOOKING FOR OUR CHRISTMAS TEAM! Please have a good read through all the details below. We've popped in lots of really important information about the role, what to expect and who we're looking for so you can make sure it sounds like the perfect match for you. Who we are You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalized recommendations, perform pampering and engaging product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information Hours available: 8 hours per week initially, with opportunity for more hours after initial training (2-3 weeks) Application Deadline: 3rd September 2025 Interview Dates: 10th, 11th, 12th, 17th, 18th or 19th September (day time and evening slots available). Shop floor trial shifts: 26th, 27th, 28th September, 3rd, 4th, 5th October (morning and afternoon slots available) Start Date: w/c 13th October End Date: 4th Jan 2026 Number of positions available: 6-8 There is potential for a small number of permanent positions at the conclusion of the contract. Availability required: You must be available 3 days of the week, including at least one weekend day. You must be available to work in Preston up until at least 30th December 2025. All members of staff must be available to work either Christmas Eve or Boxing Day Minimum age: You must be at least 16 years of age as of 31st August 2025 to be eligible for the role. No upper limit, of course! Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Diversity matters We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

The recruitment process: Application deadline: 3rd September Response by: 9th September Next stage: In person group interview What to expect: The group interviews will take place on the shop floor either during quiet open hours or after hours. During the interview, there will be a number of activities based around getting to know you a little more and getting hands on with product demonstrations. More information will be provided in interview invites, but the activities will include pampering demonstrations such as cleansing and applying face masks on faces (other attendees or staff). Don't worry if you haven't done it before, we will give you the info you need. You will be more than welcome to receive a pampering treatment as part of the activity though receiving a treatment won't be essential. Final stage: shop floor trial What to expect: The shop floor trials last around 1-1.5 hours. We invite you to join us as a member of staff on shop floor and put into practice product demonstrations you picked up during your interview as well as others we will show you on the day. As Christmas is our busiest time of year, we're looking for team mates who are happy to hit the ground running, get stuck in on the shop floor and have fun with our products and our customers. Accessibility: Lush Preston has step-free access from the street directly onto the shop floor. The main staff room, stock room and toilet are accessed via 2 flights of stairs only. There is a toilet available to use in Starbucks, 2 units away. For any individual accessibility questions please email the shop directly- preston@lush.co.uk

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations, including on the hands, arms, face, scalp and feet.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

A 'people person': For us, this isn't just jargon-we really mean it! Our customers are at the heart of what we do, and demonstrating our beautiful products is our favourite way to do it. In this role, engaging visitors with product demonstrations will be key and the best way to learn is to get stuck in. One minute we can be entertaining a group of visitors with a spectacular bubbly bath demonstration, the next we are slowing down delivering a pampering experience to a visitor who needs a rest, taking time to get to know them and applying our beautiful skincare to their face while they sit back and relax. We are looking for people who are excited to create these wonderful experiences for all our guests.

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Financial childcare support on return to work*
• Flexible working
• Tailored gender affirming care*

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on