Tech Services Support (part Time Position) **internal Only**

Tech Services Support (Part-Time Position)

This is currently an internal-only opportunity. Diversity matters.

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

Location: Poole/London Hybrid Junior - £26,000 pro rata Midweight - £26,000 to 38,000 pro rata We have 2 part-time or one full-time position available for this opportunity. This advert is for a part-time position.

The Team

As Lush Digital expands, we need people more than ever to support our tech products and systems. You will be working collectively as part of the Tech Services discipline in supporting our tech products and retail teams. You will be based in Poole (UK) predominantly, with the possibility to work from home when requested.

We are seeking individuals from diverse backgrounds and varying levels of experience who are looking to advance their careers in technology. Approachable & friendly, with a passion for all things technology, providing unrivalled customer service, and working alongside like-minded people who want to make our products the best they can be.

Key Responsibilities

Supporting the daily operations of our Lush Digital products within stores. This includes Lush Pay, Business Tools, and the Systems teams.

Supporting office staff with their tech.

Remote troubleshooting of hardware and software, with occasional travel to other Retail and headquarters locations.

Working as part of the Tech Services team, supporting the rollout of new features and fixes.

Creating and reviewing documentation to improve workflows and reduce downtime.

Friendly and engaging communication with our customers all across UK&I, Europe (and eventually the World!).

Empowering our customers and colleagues through using and supporting the technical programs and platforms that keep our products running smoothly.

On-the-job training and self-development opportunities.

Being able to cover OOH support at peak times, including weekends.

Skills, Knowledge and Expertise

Tech-savvy, with the ability to provide excellent customer experiences, no matter the challenge.

Interested in retail technology and e-commerce, customer-facing and behind-the-scenes.

Adaptable and approachable, an inspiring communicator.

Dynamic problem solver, not afraid to face new challenges and seek opportunities.

Great organisation and time management skills.

Proactive and self-initiative mindset.

Benefits

25 days holiday plus bank holidays

6 months of full pay for parental leave (primary caregiver must qualify for SMP)

Enhanced paternity leave*

Bonus scheme

Day off for weekday birthdays

Holiday purchase scheme

50% discount on Lush products and spa treatments

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

Financial childcare support on return to work*

We're 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.

Support groups, film nights, yoga, meditation sessions and much more

*Tailored gender affirming care

*qualifying period/hours required

We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging. We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of! Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

Our Hiring Process

Stage 1: Applied

Stage 2: Review

Stage 3: Video Interview

Stage 4: Second Stage Interview

Stage 5: Welcome to Lush!