Application Support Specialist (document Management Unit)

Application Support Specialist

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

We are looking for an Application Support Specialist to join our Document Management and Workflow Systems area under the IT division. You will be responsible for IT service management to maintain technical solutions ensuring efficiency, security, resilience, performance, and compliance with Luminor standards. You will be a part of a pan-Baltic team and interact with various stakeholders, including other IT teams and suppliers.

How You Will Make an Impact:

• Support IT applications to resolve incidents and handle access management
• Develop and maintain IT services and IT Assets related documentation, knowledge, instructions, and artefacts, including disaster and IT service recovery plans, root-cause analysis, and third parties' management.
• Analyzing and implementing IT service and process controls, and helping assess, identify, and mitigate potential risks.
• Support on the implementation of IT processes and respective controls within the area of responsibility, and report respective status and KPI-s.
• Prepare regular reports on IT services incidents, security, operations performance, utilization, license usage, risk assessments, and compliance for senior management and regulatory authorities.
• Coordinate IT Services security hardening and vulnerability management.
• Collaborate with cross-functional teams to resolve issues, improve system functionality, and develop best practices and standards.
• Training and mentoring on specialized technologies and tools and providing support as an SME to improve capabilities and processes.
• Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm, and commitment.

What Makes You a Great Fit:

• 2+ years of experience in IT services management (ITSM) and production support
• Knowledge in Windows/Linux OS and/or AWS cloud for troubleshooting
• Critical thinking and problem-solving skills, with the ability to analyze complex situations and implement effective solutions
• Ability to communicate at all levels within the organization
• Experience in document management services is a huge plus
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You'll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It's a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 2400 - 4500 EUR/month, which is to be determined depending on your level of experience and competencies

We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!