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Technical Support Engineer III

Implement new troubleshooting methods to provide effective solutions for clients.
AtlantaAustinNew YorkSan Francisco Bay AreaLondonBangaloreTokyo
Senior
2 months ago

✨ About The Role

- Serve as the escalation point in resolving customer complaints and/or complex issues - Provide high-quality support via Zendesk and Zoom calls to troubleshoot and resolve customer issues - Maintain high ticket productivity and respond to cases in the support ticketing system as per agreed SLA’s - Identify areas of improvement and assist in implementing new troubleshooting methods - Take ownership of key projects and successfully follow and execute on them

⚡ Requirements

- Minimum 5 years of hands-on support experience with global customers in the product support space - Ability to work well as a member of a large team spanning multiple cultures and time zones - Readiness to work in India Night shift (US Day shift) and weekend shift as required - Proficiency in HTML, CSS, JavaScript, and knowledge of database tables & SQL - Fluent in English with excellent listening, verbal, and written communication skills
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Technical Support Engineer III
AtlantaAustinNew YorkSan Francisco Bay AreaLondonBangaloreTokyo
Engineering
About Lumi (Acquired by Narvar)
Packaging for online brands.