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Technical Support Engineer III
Implement new troubleshooting methods to provide effective solutions for clients.
AtlantaAustinNew YorkSan Francisco Bay AreaLondonBangaloreTokyo
Senior
4 months ago
✨ About The Role
- Serve as the escalation point in resolving customer complaints and/or complex issues
- Provide high-quality support via Zendesk and Zoom calls to troubleshoot and resolve customer issues
- Maintain high ticket productivity and respond to cases in the support ticketing system as per agreed SLA’s
- Identify areas of improvement and assist in implementing new troubleshooting methods
- Take ownership of key projects and successfully follow and execute on them
âš¡ Requirements
- Minimum 5 years of hands-on support experience with global customers in the product support space
- Ability to work well as a member of a large team spanning multiple cultures and time zones
- Readiness to work in India Night shift (US Day shift) and weekend shift as required
- Proficiency in HTML, CSS, JavaScript, and knowledge of database tables & SQL
- Fluent in English with excellent listening, verbal, and written communication skills
Technical Support Engineer III
AtlantaAustinNew YorkSan Francisco Bay AreaLondonBangaloreTokyo
Engineering
About Lumi (Acquired by Narvar)
Packaging for online brands.