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Technical Support Engineer III
Implement new troubleshooting methods to provide effective solutions for clients.
AtlantaAustinNew YorkSan Francisco Bay AreaLondonBangaloreTokyo
Senior
6 months ago
Lumi (Acquired by Narvar)
Packaging for online brands.
Job is no longer active
11 Similar Jobs at Lumi (Acquired by Narvar)
✨ About The Role
- Serve as the escalation point in resolving customer complaints and/or complex issues
- Provide high-quality support via Zendesk and Zoom calls to troubleshoot and resolve customer issues
- Maintain high ticket productivity and respond to cases in the support ticketing system as per agreed SLA’s
- Identify areas of improvement and assist in implementing new troubleshooting methods
- Take ownership of key projects and successfully follow and execute on them
⚡ Requirements
- Minimum 5 years of hands-on support experience with global customers in the product support space
- Ability to work well as a member of a large team spanning multiple cultures and time zones
- Readiness to work in India Night shift (US Day shift) and weekend shift as required
- Proficiency in HTML, CSS, JavaScript, and knowledge of database tables & SQL
- Fluent in English with excellent listening, verbal, and written communication skills
Technical Support Engineer III
AtlantaAustinNew YorkSan Francisco Bay AreaLondonBangaloreTokyo
Engineering
Job is no longer active
About Lumi (Acquired by Narvar)
Packaging for online brands.