Senior Director Partner Operations

Senior Director Partner Operations

At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.

Position Summary

We are seeking a Senior Director of Partner Operations to lead operational delivery for one of our most strategic value-based care partnerships. This role is accountable for ensuring seamless provider engagement, payer collaboration, and performance outcomes that directly impact growth and revenue. You will serve as the central leader connecting clinical operations, analytics, network, and payer relations — driving execution, resolving operational challenges, and reinforcing our value to both provider partners and payers.

Job Description

What You'll Do

• Lead the day-to-day operations of a major value-based care partnership, with direct accountability for revenue and performance outcomes.
• Build and strengthen relationships with provider executives, payer representatives (including regular engagement with senior payer contacts), and internal stakeholders.
• Anticipate and address operational issues, such as technology or workflow challenges, to ensure consistent, high-quality delivery.
• Collaborate closely with clinical operations leaders to prioritize and execute on clinical improvement initiatives.
• Drive effective payer meetings, representing the organization with executive presence and operational credibility.
• Manage provider rosters and ensure accuracy, compliance, and alignment with contract requirements.
• Reinforce and communicate the value of our model to senior executives across provider and payer organizations.
• Mentor and guide leaders on your team to deliver operational excellence while fostering collaboration and accountability.

What You Bring

• 15+ years of progressive experience in healthcare operations, with at least 7 years in leadership roles.
• Deep expertise in value-based care, including understanding of payer contracts, provider relations, and clinical improvement strategies.
• Proven ability to manage high-stakes partnerships and deliver outcomes in revenue-shared arrangements.
• Experience working directly with health systems (e.g., large hospital groups or integrated delivery networks) and provider practices in both primary and specialty care.
• Exceptional communication skills with a track record of engaging senior executives, managing complexity, and influencing diverse stakeholders.
• A collaborative leadership style that emphasizes accountability, clarity, and innovation.

Why Join Us

This is a high-impact role where success is measured by outcomes — for our partners, for patients, and for our business. You'll have the opportunity to lead one of our most important partnerships, build trusted relationships across the healthcare ecosystem, and drive results that shape the future of value-based care.

Pay Transparency

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

The hiring range for this position is:

$153,800.00-$210,650.00

Benefits of working at Lumeris

• Medical, Vision and Dental Plans
• Tax-Advantage Savings Accounts (FSA & HSA)
• Life Insurance and Disability Insurance
• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
• Employee Assistance Program
• 401k with company match
• Employee Resource Groups
• Employee Discount Program
• Learning and Development Opportunities
• And much more...

Be part of a team that is changing healthcare!

Location

Illinois

Time Type

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Disclaimer

The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.