Chief Of Staff Service Assurance - Remote Eligible

Chief Of Staff

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Chief Of Staff (CoS) will be a motivated and adaptable individual who will ensure the Senior Executive can execute against defined priorities. The CoS will act as a strategic advisor, a problem solver, a communicator, and a facilitator for the organization. This individual will help the Senior Executive identify the areas where they must direct their focus and help streamline activities. The Chief Of Staff also partners closely with the Executive Assistant to strategically manage the leader's time and help determine fit with the priorities.

The Chief Of Staff has a vital and influential role that supports the leader and the organization in achieving their goals and objectives. The CoS is also a leader of leaders, who helps to foster a culture of collaboration, excellence, and innovation within the organization.

The Main Responsibilities

The job responsibilities of a CoS may vary depending on the size, type, and culture of the organization, as well as the preferences and needs of the leader. However, some common responsibilities include:

• Define and execute direct and extended staff meeting agendas. This includes cadence of town halls, all hands meetings, management meetings, 1 on 1 reviews, and operation reviews.
• Ensure Executive is thoroughly prepared for all external and large internal meetings; manage necessary prep calls, ensure prep information is consolidated into a digestible format, etc.
• Partner with HR on people planning (work force planning, location strategy, org structure management, and people metrics)
• Lead or support strategic initiatives and projects that span across the organization or involve multiple departments or functions.
• Identify and resolve issues and conflicts that arise within the organization or affect the leader's agenda.
• Provide coaching, mentoring, and guidance to the leader's direct reports and other staff members.
• Monitor and evaluate the performance and progress of the organization and the leader's goals and objectives.
• Coordinate and manage organizational goals & objectives
• Coordinate employee recognition and culture efforts
• Partner with Executive Assistant to coordinate Executive's time aligned to internal and external priorities

What We Look For In A Candidate

Proven track record of success in an operational role where executive priorities are translated into actionable plans that can be tracked.

Executive presence and excellent communication skills.

Ability to navigate complex stakeholder management situations.

Attention to detail across a broad range of contexts and topics.

Experience with Business Operations and Planning, Business Transformation and/or Management Consulting is a plus.

The ideal candidate will have 5+ years' experience in a similar role with a Bachelor's degree.

Advanced Powerpoint, Excel and Word skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives, and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

Requisition #: 339728

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10/08/2025