Service Parts Account Coordinator

Service Parts Account Coordinator

Lucid Motors is seeking a motivated and experienced Service Parts Account Coordinator to join the European Service Parts organization (After-Sales). In this position, you will play a key role supporting our business customers, managing the delivery of high-quality customer service and efficient parts sales operations. You will ensure timely processing of orders, coordination with logistics and technical teams, and effective communication with B2B customers to resolve issues and maintain satisfaction. Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.

The Role

• Develop Customer Support functions for our indirect model: Importers, Bodyshop, Authorized Repairers.
• Respond in a timely manner to all customer inquiries (i.e Products availability, pricing, delivery timelines, damages, returns request, ...).
• Provide technical guidance on Products (i.e parts, accessories, tooling).
• Manage business customers order book.
  • Oversee fulfilment and coordination of orders, including order allocation and dispatch to regional warehouse & backorders coordination.
  • Monitor order status and ensure timely delivery through collaboration with relevant stakeholders.
• Manage customer invoicing in a timely manner. Maintain accurate records of transactions.
• Coordinate with relevant stakeholders OS&D (Over, Shortage and Damages), Claims and returns.
• Support the development and maintenance of parts catalogs and technical documentation.
• Super Key User for our customer facing platform, perform customer training on Products ordering process and coordinate platform and process improvement requests.
• Develop appropriate processes and KPIs, monitor and maintain them. Key actor of continuous improvement.
• Liaise with internal departments (e.g., warehouse, planning, technical support, finance) to resolve issues.
• Analyze Products sales data and customer feedbacks to improve service quality.
• Ensure compliance with company policies and industry regulations.

Qualifications

• Bachelor's degree in Business Administration, Automotive Technology, or related field (preferred).
• 2–4 years of relevant experience in an automotive or technical aftersales environment.
• Proven experience in aftersales, customer service, or parts coordination (automotive preferred).
• Demonstration of technical knowledge (spare parts, HV / LV systems, and EV powertrains),
• Positive attitude, friendly, empathetic mindset, and commitment to providing a great customer experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal English communication and interpersonal skills. Ability to speak multiple European languages is required.
• Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
• Proficiency in SAP S4/ HANA and MS Office Suite.
• Attention to detail and problem-solving mindset.
• Ability to work independently and as part of a team.

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.