Business Support Representative Order Management

Business Support Representative Order Management

Greater Chemistry – between People and Planet – it is our Purpose which leads company's Strategy: We are shaping the future with our customers. We are accelerating innovation. We are leading the transition towards sustainability. We are building a culture of possibilities. By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

What will you be doing?

• Perform the daily/quarterly/yearly transactional activities, to meet the aligned SLA/KPIs/measurement.
• Follow the up-to-date operational procedures, adherence to the standardized process landscape.
• Ensure timely and transparent communication with internal/external customers and stakeholders, while proactively identifying potential issues and performing appropriate escalations to maintain operational continuity.
• Participate in and actively drive quality and continuous improvement initiatives, supporting and initiating process improvement projects, and proactively contributing creative ideas to enhance service quality and operational efficiency.
• Be proactive and creative in looking for new ideas for value creation for the customer
• Operational compliance on all regulatory, internal/external guidelines and support on audit activities.
• Act as a backup for other team member/s as per aligned back up structure. Ensure proper knowledge transfer between backups.
• Ensure all the up-to-date operational procedures are maintained, documented and executed, all the operations adherence to the standardized process landscape.

What are we looking for?

• University degree in Business Administration or Economics Sciences or relevant.
• 3+ years solid experience in the Order Management area.
• Project Management experience will be an advantage.
• 2+ years SAP Module knowledge.
• Excellent knowledge of Excel.
• Knowledge of Power Bi will be an advantage.
• End-to-end process understanding & optimization.
• Strong skills on analytical mindset and problem solving, process-oriented and result driven, customer focus, change management.
• English level C1.

What's in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Language bonuses.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Hybrid work model.
• Language courses.
• Corrective eyeglasses refund.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
• Discount card for the various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Your Contact Emilia Pietrzak-Kosiewicz Talent Acquisition Partner Telephone: +48 42 293 49 72 | mobile: +48 604262958| E-mail: emilia.pietrzakkosiewicz@clariant.com