Success Operations Manager - Remote Eligible

Success Operations Manager

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what's possible with LPL Financial.

Job Overview:

We're seeking a highly skilled and resourceful Success Operations Manager to serve as the operational bridge between Success Management, LPL Service, and Operations. This is a hands-on role designed for someone who excels at solving complex issues, streamlining processes, and keeping critical workflows running smoothly. You will be the go-to partner for escalations, exceptions, and operational challenges, ensuring advisors and their clients experience seamless support. As an individual contributor, you will collaborate across multiple business areas, influence process improvements, and provide insights that help shape the future of advisor and Client Success.

Responsibilities:

Operational Liaison & Problem Solver:

• Act as the primary contact for LE Advisor Success Management and Home Office partners, advocating for advisors and client needs.
• Coordinate and resolve complex, high-priority service issues and escalations from initiation through completion.
• Serve as the go-to resource for exceptions, accommodations, and workflow roadblocks.

Process Improvement & Data Insights:

• Partner with Client Success POD CEMs to identify evolving advisor needs and drive continuous improvement initiatives.
• Analyze operational data to spot trends, anticipate challenges, and recommend efficiency-enhancing solutions.
• Provide feedback to improve processes, communications, and training resources.

Cross-Functional Collaboration:

• Act as a liaison to Operations, Service, Technology, and other internal teams to ensure seamless service delivery.
• Partner with various teams to communicate important updates, including fee adjustments, FINRA rulings, policy changes, technology enhancements, and training opportunities.
• Support the LE Advisor Success Management team with data and operational feedback to guide strategic decision-making.

Training Support:

• Contribute to the development of support staff training programs that enhance skills and career progression.
• Recommend and help implement program improvements informed by advisor and staff feedback.

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• Active Series 7 and Series 66 licenses or ability to obtain within 120 days
• 5+ years of financial services experience, including exposure to both W2 and 1099 advisor model
• 3+ years of experience in service, operations, or branch administration

Core Competencies:

• Strong problem-solving skills with the ability to resolve complex issues quickly and effectively
• Analytical thinker who can interpret data, identify trends, and provide actionable recommendations
• Clear and professional communicator, able to collaborate across multiple levels of the organization
• Highly organized with the ability to manage competing priorities in a fast-paced environment
• Proactive, detail-oriented, and adaptable when navigating ambiguity and change
• Strong client focus with proven relationship management skills
• Excellent analytical, verbal, and written communication abilities
• Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced environment

Preferences:

• Experience working in, or closely with, service or operations teams within a broker-dealer or custodian environment
• Familiarity with escalation management and exception-handling processes
• Exposure to continuous improvement or process optimization projects
• Proficiency with operational reporting, data analysis, or workflow tools
• Prior experience supporting advisor teams or client success functions in financial services

Pay Range: $99,200-$165,300/year. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team.
• Limitless Career Potential: Your career at LPL has no limits, only amazing potential.
• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients.
• Impactful Work: Our size is just right for you to make a real impact.
• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds.
• Community Focus: We care for our communities and encourage our employees to do the same.
• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home.

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.