Sr Success Operations Analyst - Remote Eligible

Sr Success Operations Analyst

At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. We're seeking a highly skilled and resourceful Sr Success Operations Analyst to support the operational connection between Success Management, LPL Service, and Operations. This is a hands-on, individual contributor role focused on executing workflows, supporting escalations, analyzing data, and contributing to process improvements.

You will work closely with Success Management leaders, Client Success teams, and operational partners to help resolve issues, improve efficiency, and ensure advisors and their clients receive consistent, high-quality service. This role is ideal for someone who enjoys problem-solving, collaboration, and building deep operational expertise.

Responsibilities

Operational Liaison & Problem Solver

• Serve as a key operational support partner for IAS Advisor Success Management and Home Office teams.
• Assist in coordinating and resolving complex service issues, escalations, and exceptions
• Assist with managing exceptions, accommodations, and workflow troubleshooting to help minimize disruption for advisors and clients.
• Track issues through resolution and ensure timely communication with stakeholders.

Training Support

• Support the development and maintenance of training materials, job aids, and reference documentation.
• Provide feedback and suggestions to improve training effectiveness based on advisor and staff experiences.
• Help reinforce best practices and consistent workflows across teams.
• Proactively communicate training opportunities observed during daily activities

Process Improvement & Data Insights

• Partner with Client Success POD CEMs and Operations teams to identify recurring issues and opportunities for improvement.
• Analyze operational data and reports to identify trends, risks, and efficiency opportunities.
• Contribute insights and recommendations that support process improvements, documentation, and communication enhancements.

Cross-Functional Collaboration

• Work closely with Operations, Service, Technology, and other internal teams to support seamless service delivery.
• Assist with communicating operational updates, including fee changes, policy updates, FINRA guidance, and system enhancements.
• Provide data and operational insights to support decision-making within the IAS Advisor Success Management team.

What Are We Looking For?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• Active Series 7 and Series 66 licenses or ability to obtain within a defined timeframe
• 3+ years of financial services experience, including exposure to both W2 and 1099 advisor model
• 3+ years of experience in service, operations, or branch administration

Core Competencies

• Solid problem-solving skills with the ability to analyze issues and support effective resolutions
• Analytical mindset with the ability to interpret data and identify trends
• Clear, professional communicator who collaborates well across teams
• Highly organized with strong time-management skills
• Adaptable and comfortable working in evolving or ambiguous situations
• Proven self-starter focused on high-quality output and continuous process improvement

Preferences

• Proven ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail with a client-focused mindset
• Experience working in or alongside service or operations teams within a broker-dealer or custodian environment
• Exposure to escalation management, exception processing, or workflow support
• Participation in process improvement or operational efficiency initiatives
• Experience with operational reporting, dashboards, or workflow tools
• Prior experience supporting advisor teams, client success, or relationship management functions
• Bring a forward-thinking perspective that encourages re-examining established processes and identifying opportunities for improvement

Pay Range: $72,113-$120,188/year. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.