Client Service Associate

Client Service Associate

At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. The Client Service Associate plays a crucial role in supporting financial advisors and ensuring an exceptional client experience. This position is responsible for administrative tasks, client relationship management, and operational support within the branch office. The ideal candidate is highly organized, detail oriented, and able to handle multiple responsibilities while maintaining a professional and client focused approach.

Responsibilities:

• Serve as the first point of contact for clients, providing friendly and professional assistance via phone, email, and in person.
• Schedule and confirm client meetings, prepare necessary documentation, and assist with follow-ups.
• Address general client inquiries related to account maintenance, statements, and online access.
• Ensure timely and accurate processing of client requests, such as beneficiary updates, address changes, RMDs, and account transfers.
• Maintain strict confidentiality regarding client information and adhere to compliance guidelines.
• Manage calendars, coordinate appointments, and organize client review meetings for financial advisors.
• Prepare, proofread, and distribute reports, presentations, and correspondence.
• Maintain and update client records in the firm's CRM system, ensuring data accuracy.
• Handle incoming and outgoing mail, including scanning and filing important documents.
• Order office supplies and assist with general office upkeep.
• Process new account paperwork, ensuring all required documentation is completed and compliant.
• Assist in maintaining compliance records, ensuring adherence to FINRA, SEC, and firm policies.
• Support the team in monitoring client accounts for accuracy and resolving administrative issues.
• Coordinating with custodians, fund companies, and other financial institutions to process transactions and resolve client account issues.
• Assist in organizing client appreciation events, webinars, and educational seminars.
• Help manage social media updates, newsletters, and other client communication initiatives.

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• Minimum 2 years previous experience in a financial services or administrative support role.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Preferences:

• Ability to learn and use CRM systems.
• Series 7 and 66.
• Associate or bachelor's degree, preferably in business, accounting or finance.

Core Competencies:

• Strong organizational skills with a keen attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving skills, and the ability to work both independently and with a team.
• High level of professionalism, discretion, and ethical conduct.

Pay Range: $22.82-$38.04/hour Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institutions, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools, and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.