WAE - Veterinary Technician 1 (client Services - after Hours)

WAE - Veterinary Technician 1 (Client Services-After Hours)

This employee will provide support to the Veterinary Teaching Hospital Small Animal front desk service and operations. The employee will interact daily with clients, referring veterinarians, house officers, staff and students maintaining clear communication. It is essential that the employee has experience in customer service roles. The employee in the position is responsible for attending to the needs of the clients at all stages from admission, throughout the client's stay until the patient is discharged.

Job Responsibilities:

• 45% - Maintain clear and concise communication with clinicians, house officers, staff, and students to facilitate efficient workflow. Serve as a liaison between clients and the LSU Small Animal emergency team. Maintain positive relationships with all clients and referral veterinarians to enhance the clinic's reputation. Ensure excellent customer service through proper phone etiquette, answering calls promptly and accurately.
• 20% - Enter client information promptly and accurately into medical records software. Explain documents containing hospital policy and gather appropriate signatures. Gather information about patient's presenting complaint and relay to emergency staff. Retrieve and organize medical records from client service and referral email.
• 20% - Assists technicians with upkeep and input of charges for patients within the hospital; posting, collecting, and billing; communication with clients; collections--reviews receivables when checking clients in and ensuring late balances are collected prior to service. Verify appropriate documents are signed and deposits are collected upon intaking the patient and bill is paid prior to patient leaving. Check out clients at the time of discharge, collect deposits on inpatient cases.
• 10% - Assist in maintaining appearance of the lobby at all times. Wipe/clean chairs, organize magazines, cleaning/sanitizing workstation and counters. Ensure all paperwork is organized at the end of shift.
• 5% - Other duties as assigned.

Minimum Qualifications: Bachelor's Degree OR Associate's degree in veterinary technology OR CVT or equivalent OR 3 years of experience in a working environment with similar duties.

Preferred Qualifications: Bachelor's degree and Two years of customer service experience and a Bachelor's degree in Animal Science or a CVT.

Specific Experience: Bachelor's degree with 2 years of administrative experience related to the duties of the job OR Associate's degree in Vet Technology with 2 years of administrative experience related to the duties of the job OR certification as a vet tech or equivalent (Licensed, registered, etc.) with 2 years of administrative experience related to the duties of the job.

Special and Physical Qualifications:

Safety and Security Sensitive Job - Safety and security-sensitive positions are defined as those positions where any form of substance abuse may affect University activities through unsafe work behavior/performance or error in judgment; or where substance abuse could jeopardize the safety and well-being of employees, other personnel, or the general public, or cause significant damage to University property. This includes positions requiring firearms, access to controlled substances, handling hazardous material, operating heavy equipment or machinery, etc. These positions are subject to drug screens per PS-67/FASOP HR-04.

Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Cash Handling - This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04.

Required to be capable of lifting over 50 pounds, standing, sitting, walking, bending, reaching above the shoulder, reaching below the shoulder, crawling, twisting, pushing/pulling, climbing, and squatting.