Technical Support Analyst I

Technical Support Analyst I

An Information Technology Analyst 1 provides general user and technical support in the areas of lab and classroom technologies, Help Desk duties in the support of students, faculty, and staff.

Job Responsibilities:

• 50%- Perform Help Desk duties for campus community including recording service calls, maintenance activities, user support, equipment inventory, and trouble reports.
• 40%- Assist in the preparation, installation, and maintenance of technology resources including computers, printers, projectors, network components, wiring, etc... for campus labs, faculty, and staff equipment
• 10% - Other duties or projects as assigned by supervisor

Minimum Qualifications:

Associates Degree in related field of study from a regionally accredited academic institution

Experience Substitute:

High School Diploma/GED + 2 years of applicable full time (35+ hours per week) paid experience

Preferred Qualifications:

1 year working in an IT support role/ setting

Special and/or Physical Qualifications:

Position is subject to an office environment and must be able to operate a computer, telephone, and other office machinery, remain seated for extended periods of time, bend, squat, twist, and move about to accomplish tasks, ability to receive and exchange detailed information through oral and written communication, make substantial movements of the wrists, hands, or fingers. Position is subject to on-call, night, weekend, and holiday shifts as needed.

Salary: $34,000.00-38,000.00

Additional Job Description:

None

Special Instructions:

All applicants must submit a letter of application, resume, copies of official transcript(s), and three professional references including name, title, phone number, and e-mail address. Please attach all documents under the Resume/CV section of your application. Original transcript(s) are required prior to hire.

Background Check: An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits: LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

ESSENTIAL POSITION (Y/N):

LSUE is an Equal Opportunity Employer.

HCM Contact Information:

Questions or concerns can be directed to the LSUE Human Resources Management Office at 337-550-1222 or emailed at hr@lsue.edu.