Director Of Auxiliary Services

Director Of Auxiliary Services

The Director of Auxiliary Services within the Department of Operations is responsible for overseeing and managing university auxiliary entities. This includes Campus Mail Services, ID Card Services, Campus Parking & Decals, and auxiliary-related financial functions.

The Director also provides direct management of student payment plans, the T2 Parking System, and the Transact Meal Plan System.

Responsibilities:

• Provide communication to students about new and updated meal plan options.
• Serve as the point of contact for any student/employee meal plan issues.
• Manage the Transact Meal Plan System, including adding and updating student meal plans each semester, generating system reports, reconciling meal plan charges, and ensuring timely communication with campus partners.
• Manage the creation and implementation of online e-Markets for various departments.
• Serve as the point of contact for Xerox, Pitney Bowes, and FedEx contracts.
• Oversee and manage the T2 Parking System, including system administration, parking permit/decal management, report generation, coordinating semester updates, and supporting enforcement and appeals processes.
• Manage the parking patrol student workers, ensuring efficient coverage and appropriate training.
• Assist Oaks employees in ensuring proper housing charges are posted to student accounts, such as rent, activity fees, and room reservations.
• Prepare planning and evaluation forms and conduct review sessions for all employees within Auxiliary Services.

• Ensure compliance with established policies and procedures and create new policies as needed.
• Serve as a campus resource for 25-Live (campus reservation system)
• Serve as a backup for reservation management, including booking and billing for all campus room rentals, and act as a liaison between the external requester and necessary campus authorities.
• Track monthly revenues versus expenditures for auxiliary entities.
• Participate in and/or advise committees, user groups, and meetings regarding policies and procedures within the Operations Division.
• Work with faculty, staff, and students to resolve issues, answer questions, and handle concerns related to Auxiliary Services.
• Serve as the backup contact for issues related to the Chartwells and Barnes & Noble contracts, working closely with contracted managers to address day-to-day operational needs.
• Perform additional duties as assigned by the Assistant Vice Chancellor for Administration.

Qualifications:

• Bachelor's Degree in Business, Finance, Communications, Administration, or related field, and a minimum of five (5) years of related experience. Master's degree preferred.
• Ability to respond to common inquiries or complaints from university faculty, staff, administration, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or other university employees.
• Effective verbal and written communication skills and strong presentation abilities.
• Ability to negotiate and de-escalate conflict.
• Self-motivated, independent, cooperative, flexible, and creative.
• Working knowledge or better of all applications in the Microsoft Office Suite.

Hours: Eight (8) hours per day, Monday–Friday (40 hours per week). Additional hours as needed.

Application Instructions: Please attach a Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts will be required upon hire. Please attach all transcripts to your application. A background check is required for hire. Questions or concerns about your application should be directed to LSUA Human Resources at (318) 473-6401 or hr@lsua.edu.

LSUA offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!