SME Computer User Support Specialist - Remote Eligible

Sme Computer User Support Specialist

GovCIO is currently hiring for SME Computer User Support Specialist. This position is fully remote. The responsibilities include providing technical support for computers and associated networks. This involves installing, troubleshooting, servicing, and repairing personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. The role also includes providing personal computer, hardware, and software support. It involves installing, servicing, and repairing personal computers and installing attendant software. The specialist connects personal computers and terminals to existing data networks, maintains network diagrams and circuit records, and maintains trouble logs. They instruct users in the use of personal computers and networks, investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases. Additionally, the specialist performs basic PC, PBX, and network software programming, confers with staff, users, and management to establish requirements for new systems or modifications, installs and performs minor repairs to hardware, software, and peripheral equipment, answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location, maintains records of daily data communication transactions, problems and remedial action taken, and installation activities. They develop training materials and procedures, and/or train users in the proper use of hardware and software.

Qualifications required include a Bachelor's degree with 12+ years (or commensurate experience). Required skills and experience include a clearance required: ability to obtain and maintain a Top Secret clearance.

Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect: Interview & Hiring Process: If you are selected to move forward through the process, here's what you can expect: During the interview process, a virtual video interview is conducted via video with the hiring manager and/or team. Camera must be on. A valid photo ID must be presented during each interview. During the hiring process, enhanced biometrics ID verification screening and background check, to include criminal history, verification of your highest level of education, and verification of your employment history (past 7 years), are conducted.

Employee Perks: At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP), Corporate Discounts, Learning & Development platform, to include certification preparation content, Training, Education and Certification Assistance, Referral Bonus Program, Internal Mobility Program, Pet Insurance, Flexible Work Environment. Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range: The posted pay range reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $100,000.00 - USD $107,000.00 /Yr.

Location: US-Remote

ID: 2025-6625

Category: Information Technology

Position Type: Full-Time