Operations Coordinator

Job Title

Work Place Flexibility: Onsite Legal Entity: Entergy New Orleans, LLC

Job Summary/Purpose

Responsible for scheduling, assigning, managing and monitoring with emphasis on reliability across the region.

Job Duties/Responsibilities

1. Ensure assigned work within the distribution system results in improved reliability and increased customer satisfaction.
2. Work extensively across all networks within assigned region to drive and execute all reliability initiatives through Lighthouse and other similar reliability programs. This includes gathering and analysis of outage data to identify patterns and trends to identify reliability improvement opportunities.
3. Work with the region leadership and engineering to carry out necessary tasks for operation of the distribution system to improve SAIDI, SAIFI, and CAIDI.
4. Provide leadership within the workgroup including mentoring others to improve reliability performance across the region.
5. Promote and ensure a safe work environment including use of Human Performance tools.
6. Work emergency or storm restoration in regular assigned area and in other areas as needed.
7. Work with external and internal customers. Review outage information accuracy in AM/FM, Storm Assist, and other programs to identify reliability improvement opportunities.

Minimum Requirements

Minimum Education Required Of The Position

High School Diploma or equivalent or related work experience Associate Degree of higher preferred

Minimum Experience Required Of The Position

Minimum 5 years of transmission/distribution line, substation, or project experience

Minimum Knowledge, Skills, And Abilities Required Of The Position

• Strong knowledge of computers and related technology.
• Strong communication and organizational skills.
• Ability to take and understand directives and complete tasks.
• Excellent leadership skills.
• Strong decision-making skills.
• Ability to manage multiple activities and changing priorities.
• Ability to work well under pressure.
• Self-motivated and dependable team player.
• Ability to recognize hazards in the workplace and have the ability to mitigate the hazards.
• Ability to maintain and care for Company equipment properly and safeguard assets.
• Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service.
• Demonstrated acceptance of a diverse and inclusive work environment and customer base.

Desired

• Ability to recognize opportunities for process improvement and have the ability to enact change.
• Ability to lead and participate in problem solving teams as required.

Any Certificates, Licenses, Etc. Required Of The Position

None

Primary Location

Louisiana - New Orleans Louisiana : New Orleans

Job Function

Professional

FLSA Status

Relocation Option: No Relocation Offered

Union Description/Code

Number Of Openings: 1

Req ID

120386

Travel Percentage

Up To 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Working Conditions: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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