Manager, Maintenance Support Services

Manager Maintenance Support Services

The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs.

Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability.

Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards.

Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs.

Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age.

Drive customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition.

Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM.

Optimize the utilization of Hertz internal repair technicians.

Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases.

Manage vended shops deliverables, ensure capacity to deliver expected OOS results.

Salary: $65,000/yr + bonus potential + company vehicle.

Educational Background:

Four-year college degree preferred, HS diploma required.

Technical Certifications, automotive mechanical repair and body damage.

Professional Experience:

3 years of previous maintenance management experience.

Experience working in cross functional teams.

LSS certifications a plus (YB, GB).

Knowledge:

LSS experience.

Strong technical vehicle knowledge.

Familiarity with Hertz rental practices and/or RAC operations a plus.

Skills:

Leadership.

Familiar with Automotive technology.

Inventory Management.

Training & Development.

Process Oriented.

Computer literate and detail oriented.

Competencies:

Drives Execution.

Effective Communication.

Manage up and down support chain.

Drive Collaboration.

Mentor and coach.

Builds Talent.

Demonstrates Initiative.

Display Region Perspective.

Operational Excellence.

Passion for Customer Service & Stakeholder Success.

Strategic Thinking.

Principled Leadership.

Use Insightful judgment.

Trust and Integrity.

Personal Accountability.

Agility and Adaptability.

Change manager.

Principled leadership – high level of integrity.

Detail oriented.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran.