Customer Service Representative

Customer Service Representative

We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This is a short-term contract to permanent position, offering an excellent opportunity to grow within a dynamic and supportive environment. The ideal candidate will excel at managing high volumes of customer interactions while maintaining a detail-oriented approach and empathy.

Responsibilities:

• Handle a high volume of inbound calls, averaging over 100 calls per day, with efficiency and a detail-oriented approach.
• Upload and organize documents into customer files, completing 20+ uploads daily with accuracy.
• Provide empathetic and effective support to customers, including managing irate callers with patience and care.
• Collaborate effectively with team members to ensure seamless service delivery.
• Utilize office productivity tools, including Word, to complete administrative tasks and support customer interactions.
• Operate and manage a multi-line phone system for effective call routing and handling.
• Demonstrate the ability to multitask, balancing priorities in a fast-paced work environment.
• Uphold a pleasant and detail-oriented demeanor in all customer and team interactions.
• Contribute to maintaining a positive and supportive team atmosphere.

Requirements:

• Minimum of 2 years of experience in a customer service role.
• Proficiency in Microsoft Office applications, including Word.
• Competence in handling multi-line phone systems.
• Exceptional multitasking skills and the ability to manage competing priorities effectively.
• Strong communication skills with a detail-oriented and empathetic approach.
• Ability to remain calm and composed when managing challenging or irate callers.
• A team-oriented mindset with a willingness to collaborate and support colleagues.
• Demonstrated ability to maintain accuracy and attention to detail in high-pressure situations.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. Apply today! TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.