Business System Manager - Wire Services

Business System Manager (BSM) For Wire

On site in Memphis, TN, Lafayette, LA, Metairie, LA, Birmingham, AL, or Knoxville, TN At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Position Overview

The Business System Manager (BSM) for Wire has primary responsibility for managing the wire system(s) and is accountable to all system stakeholders that use or are affected by the use of the wire system(s). The BSM manages the daily functions of the wire system(s) to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s). The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts.

Essential Duties and Responsibilities

Consultation and Analysis

• Drives initiatives and has primary responsibility for approving business requirements
• Manages definition of business case and approves business requirements and functional designs for system enhancements
• Considers impact to vendor, workflow of existing processes and other related systems
• Uses analytical skills to streamline business processes
• Understands and applies limitations and unique advantages of existing enterprise capabilities
• Analyzes marketplace, industry, company and technology trends and best practices
• Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
• Designs and documents business processes to improve efficiency
• Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
• Develops solutions to business problems or new business requirements
• Creates maps of current and future processes
• Manages system SLAs, Disaster Recovery and Business Continuity, and user access
• Serves as primary subject matter expert contact for the system
• Defines and drives system strategy to align with organizational strategies
• Researches and analyzes the root cause of system issues

Execution

• Manages multiple initiatives effectively
• Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals
• Develops detailed plans and timelines
• Produces system-related job aids and provides training content for training facilitators
• Performs and coordinates User Acceptance Testing
• Reviews and approves Quality Assurance test plans
• Performs or schedules production certification

Communication

• Relates well with all levels of the organization and builds appropriate rapport
• Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
• Manages end-user system communications
• Communicates with manager proactively regarding any capacity issues or opportunities

Knowledge

In-depth knowledge of multiple operations areas and functions Understanding of business processes and functions for loans, deposits, and other products Awareness of regulatory environment and implications

Education and/or Work Experience Requirements

Skills:

• Ability to establish a mutual understanding with team members
• Can decide and act without having the total picture
• Can easily pose future scenarios
• Can present the unvarnished truth in an appropriate and helpful manner
• Excellent verbal and written skills
• Strong Lucid skills preferred
• Project Management or Business Analyst experience beneficial

Abilities:

• Ability to read situations quickly
• Ability to decompose a problem into detail
• Ability to influence business partners without formal reporting relationships
• Ability to travel as necessary
• Ability to monitor and communicate detailed findings
• Ability to communicate ideas, concepts, positions, and decisions

Job Qualifications

Utmost commitment to quality Strong customer orientation Bachelor's degree or related experience 5 or more years system implementation and/or operations experience

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.firsthorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits